Grace Rugerinyange
Bothell
Summary
Reliable teller with experience in fast-paced financial environments, skilled in handling transactions accurately and efficiently. Possess strong mathematical skills, customer service orientation, and adeptness in using banking software. Known for improving transaction processing times and enhancing customer satisfaction through prompt service.
Overview
6
6
years of professional experience
Work History
Teller
Boeing Employees Credit Union
Everett
11.2023 - Current
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Acted as pivotal point of contact between bank branches regarding guidelines and practices.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Maintained confidentiality of bank records and client information.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Balanced cash drawers on a daily basis.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Provided exceptional customer service while accurately processing routine transactions.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Shift Leader
Walgreens
Bothell
02.2021 - 11.2023
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Handled emergency situations with composure and in accordance with company guidelines.
- Assessed reports and adjusted workflows to realign with targets.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Maintained positive working relationship with fellow staff and management.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Resolved customer complaints promptly and professionally.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Ensured compliance with health and safety regulations to provide a safe workplace.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Monitored inventory levels and ordered supplies as needed.
Cashier
Fred Meyer
Bothell
07.2019 - 04.2021
- Helped customers find specific products, answered questions, and offered product advice.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Welcomed customers, offering assistance to help find store items.
- Checked personal identifications during alcohol and tobacco sales.
- Performed opening and closing procedures including counting cash drawers and preparing deposits.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Offered customers carry-out service at completion of transaction.
- Verified customer age requirement for alcohol or tobacco purchases.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Education
Procurement
Mt Kenya University
Rwanda11-2011
Skills
- Cash handling
- Customer service
- Transaction processing
- Regulatory compliance
- Time management
- Attention to detail
- Team collaboration
- Product knowledge
- Cash drawer balancing
- Problem solving
Languages
English
Professional
French
Limited
Swahili
Elementary
Timeline
Teller
Boeing Employees Credit Union
11.2023 - Current
Shift Leader
Walgreens
02.2021 - 11.2023
Cashier
Fred Meyer
07.2019 - 04.2021
Procurement
Mt Kenya University