Grace Saenz
Inside Sales
St. Petersburg,FL
Summary
Multi-talented sales professional driven in selling quality products and services. Known for delivering exceptional customer service and support, resulting in high levels of client satisfaction and retention. Proven ability to work collaboratively with team members, clients, and vendors to ensure project success. Seeking a challenging opportunity to utilize past experience and expertise in the building products industry.
Overview
15
15
years of professional experience
Work History
Inside Sales Specialist
SPEC Building Materials
Austin, TX
06.2019 - Current
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Set up new accounts, established customer credit and set up payment methods.
- Managed friendly and professional customer interactions.
Operations Manager
Sentinel Maintenance
Austin, TX
10.2018 - 10.2019
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Developed systems and procedures to improve operational quality and team efficiency.
- Supervised operations staff and kept employees compliant with company policies and procedures
Inside Sales Specialist
Beacon Roofing Supply
Austin, TX
01.2008 - 12.2014
- Answered customers' questions regarding products, prices, and availability.
- Set up new accounts, established customer credit and set up payment methods.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Used CRM software to maintain detailed contact logs and account records.
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
Education
Associate of Science - Business Administration And Management
South Plains College
Levelland, TXUS Army Reserves
Lubbock, TXSkills
- Product and Service Sales
- Cold Calling Expertise
- New Business Development
- Interpersonal Communication Skills
Timeline
Inside Sales Specialist
SPEC Building Materials
06.2019 - Current
Operations Manager
Sentinel Maintenance
10.2018 - 10.2019
Inside Sales Specialist
Beacon Roofing Supply
01.2008 - 12.2014
Associate of Science - Business Administration And Management
South Plains College
US Army Reserves
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