Crystal Urizar
Kansas City,MO
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Accounts Receivable Administrative Specialist
SPEC Building Materials
09.2024 - Current
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
Member Service Representative/ Loan Officer
Edison Credit Union
06.2021 - 06.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Originated, reviewed, processed, closed, and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Resolved customer issues through thorough dispute investigation.
Banker/Teller
Central Bank of the Midwest
06.2020 - 05.2021
- Opened, closed, and updated accounts for customers.
- Balanced teller drawers and ATM cash.
- Assisted customers with banking needs and inquiries.
- Referred customers to other banking departments for specialized services.
- Cross-sold credit cards, loans and other bank products.
Assistant Store Manager
Speedy Cash Loans
08.2018 - 06.2020
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
Nationally Certified - Medical Assistant
Me2You Academy
Kansas City, MO02-2025
High School Diploma -
Cristo Rey High School
Kansas City, MO05-2018
Skills
- Office record management
- Payroll and benefits administration
- Scheduling
- Patient-focused care
- Conflict resolution abilities
- Organizational Skills
- Friendly, Positive Attitude
- Analytical Thinking
- Attention to Detail
- Supervision and leadership
Certification
- First Aid/CPR Certified
- CMA - Certified Medical Assistant-02/2025
- Certified Phlebotomy Technician 11/2024
Languages
Spanish
Native or Bilingual
Timeline
Accounts Receivable Administrative Specialist
SPEC Building Materials
09.2024 - Current
Member Service Representative/ Loan Officer
Edison Credit Union
06.2021 - 06.2024
Banker/Teller
Central Bank of the Midwest
06.2020 - 05.2021
Assistant Store Manager
Speedy Cash Loans
08.2018 - 06.2020
- First Aid/CPR Certified
- CMA - Certified Medical Assistant-02/2025
- Certified Phlebotomy Technician 11/2024
Nationally Certified - Medical Assistant
Me2You Academy
High School Diploma -
Cristo Rey High School
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