Grace Santucci
Holliday,MO
Summary
An experienced customer service worker motivated to expand their horizons. Motivated to learn new things and looking for a long time career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Motion Industries
Columbia, MO
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Create quotes and process orders for industrial parts
- Answer phone calls to service customer requests
- Receive packages daily
- Make deliveries to local factories to
Department Head of Pets
Orscheln Farm & Home
Moberly, MO
08.2022 - 01.2023
- Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
- Maintained a clean department.
- Gave customer's recommendations on products that might suit their situation best.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
Head Cashier
Orscheln Farm & Home
Moberly, MO
08.2021 - 08.2022
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing and shift-change actions.
- Assisted customers by answering questions, fulfilling requests, and kept them updated with the latest sales and growcard specials.
- Educated employees on register use, merchandising and customer service.
- Restocked and organized merchandise in front lanes.
- Processed checks, cash and credit purchases or refunds.
- Received and processed customer payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Front End Clerk
Publix
Palm Harbor, FL
01.2018 - 03.2020
- Kept front end areas clean and organized for professional appeal to customers.
- Maintained the cleanliness of bathrooms, offices and breakrooms Maintained current understanding of promotional ads and seasonal offerings.
- Managed customer concerns and responded to questions concerning
Product or service. - Made sure customer's items were bagged properly
- Assisted customers out to their car and loaded items correctly
Education
Associate Of Science -
Moberly Area Community College
Moberly, MODiploma -
Palm Harbor University High School
Palm Harbor, FL07.2020
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Customer Relations
Technical Proficiency
Corrective Actions
Loss Prevention Goals Monitoring
Public Offering
Greet Guests
Customer Service
Sales Strategies
POS Inventory System Operation
Shrinkage Control
Store Displays
Certification
Certified forklift operator
Class E driver’s license
Timeline
Customer Service Representative
Motion Industries
02.2023 - Current
Department Head of Pets
Orscheln Farm & Home
08.2022 - 01.2023
Head Cashier
Orscheln Farm & Home
08.2021 - 08.2022
Front End Clerk
Publix
01.2018 - 03.2020
Associate Of Science -
Moberly Area Community College
Diploma -
Palm Harbor University High School