Grace Silvernail
1725 S Coronado Rd,AZ
Summary
Proven track record of enhancing customer satisfaction and streamlining operations, demonstrated during tenure at The Studio Academy of Beauty. Skilled in customer/client relations and data entry, I excel in creating efficient, welcoming environments. Achieved significant improvements in client service and operational efficiency through effective time management and organizational skills.
Overview
5
5
years of professional experience
Work History
Receptionist
The Studio Academy of Beauty
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Barista Manager
Delicieux Juice Bar
01.2023 - Current
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Maintained high standards of food safety by enforcing strict adherence to company policies and local health regulations.
Hairstylist
Grace Bridal Hair
05.2020 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Collaborated with fellow stylists to create a positive work environment and share best practices.
- Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
- Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
Host
Rosatis Pizza
08.2019 - 06.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Cosmology
The Studio Academy of Beauty
610 N Alma School Rd Unit 38 Chandler, AZ 85224 Un04.2021
GED -
Basha High School
5990 S Val Vista Dr Chandler, AZ 85249 United Stat05.2019
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer/Client relations
- Scheduling
- Verbal and written communication
- Data inputting
- Multi-line telephone operation
- Professional Demeanor
- Calendar Management
- Documentation And Reporting
Timeline
Receptionist
The Studio Academy of Beauty
05.2024 - Current
Barista Manager
Delicieux Juice Bar
01.2023 - Current
Hairstylist
Grace Bridal Hair
05.2020 - Current
Host
Rosatis Pizza
08.2019 - 06.2021
Cosmology
The Studio Academy of Beauty
GED -
Basha High School
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