Grace Smith
De Pere,WI
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist Clerk
Brown County Community Treatment Center
Green Bay, WI
12.2022 - Current
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Checked-in visitors, distributed visitor badges, and managed logbooks to comply with security initiatives.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained confidentiality of information regarding clients and company.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained visitor log for entering and leaving facility for security purposes.
- Collected credit card payments, processed transactions and updated relevant records.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Barista
Coffee Wizardz
Allouez, WI
04.2022 - Current
- Cleaned counters, machines, utensils, and seating areas daily.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained regular and consistent attendance and punctuality.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista
Luna Cafe
De Pere, WI
06.2019 - 04.2022
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Packaged bagels, muffins and other food items for customer purchase.
- Followed exact recipes for mixing and preparing beverage and food items.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Education
High School Diploma -
De Pere High School
De Pere, WI06.2020
Skills
- Office administration
- Customer/Client relations
- Documentation and reporting
- Organization skills
- Time management
- Sorting and labeling
- Expense reporting
- Telephone skills
- Soft Selling
- Point of Sale Knowledge
- Food Preparation and Safety
- Exceptional Customer Service
- Conflict Resolution
- Excellent Memory
- Professional demeanor
- New hire training
Timeline
Receptionist Clerk
Brown County Community Treatment Center
12.2022 - Current
Barista
Coffee Wizardz
04.2022 - Current
Barista
Luna Cafe
06.2019 - 04.2022
High School Diploma -
De Pere High School
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