Grace Snow
New Braunfels,TX
Summary
Dedicated Hospitality Professional experienced in enhancing guest satisfaction and managing operational flow in fast-paced environments. Achieved high levels of productivity through effective reservation management and exceptional communication skills. Focused on utilizing empathy and problem-solving to elevate guest experiences and improve restaurant efficiency.
Overview
2
2
years of professional experience
Work History
Host
Gristmill
New Braunfels, Texas
04.2026 - 08.2026
- Greeted and seated guests promptly upon arrival at the restaurant.
- Managed reservations and organized seating charts for efficient guest flow.
- Provided menus and explained daily specials to enhance guest experience.
- Coordinated with servers to ensure timely service for all patrons.
- Provided excellent customer service by anticipating customer needs.
- Handled guest inquiries and resolved any concerns with professionalism.
- Offered seating and other special accommodations to customers according to preferences and dining area volume.
- Maintained cleanliness and organization of the host stand area throughout shifts.
- Assisted in training new hosts on best practices and company standards.
Cake decorator
Baskin robins
New Braunfels, TX
01.2025 - 08.2026
- Decorated cakes for special occasions, showers, birthdays and christenings.
- Decorated cakes with precision using various icing techniques and tools.
- Collaborated with team members to create custom cake designs for customers.
- Communicated effectively with customers to understand their cake preferences.
- Applied creative skills to develop seasonal cake themes and promotional items.
- Used pastry bags and tips to pipe messages and decorative roses onto cakes.
- Maintained cleanliness and organization in the decorating area and equipment.
- Cleaned display cases, utensils, and working spaces to keep sanitary work environment.
- Answered phone calls, put in orders and handled customer disputes or complaints.
Education
Two Rivers Highschool
New Braunfels, TXSkills
- Customer service
- Effective communication
- Customer engagement
- Creative problem solving
- Team collaboration
- Staff coordination
- Time management
- Adaptable to change
- Conflict resolution
- Creative problem solving
- Cake design
- Hospitality and accommodation
Timeline
Host
Gristmill
04.2026 - 08.2026
Cake decorator
Baskin robins
01.2025 - 08.2026
Two Rivers Highschool