Grace Sonntag
412 Eaton St, Green Lake,WI
Summary
A 2022 University of Milwaukee graduate with a B.S. in Criminal Justice and one year of graduate school in Social Work. Currently a bartender and interested in a potential career change within the sales industry. With 9+ years of experience in the restaurant industry, I am the perfect candidate for any job related to customer service. Highly motivated and able to work in a fast paced and high stress environment. Excellent organization, prioritization, and communication skills as well as the ability to connect and build relationships with customers.
Overview
10
10
years of professional experience
Work History
Bartender
Adam’s Rib
Green Lake, WI
06.2019 - Current
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Managed up to 150+ customers per shift while simultaneously assisting two/three restaurant servers.
- Kept track of bar tabs and transferred open tabs to dining area seamlessly, smoothing the process for wait staff.
- Advertised, marketed, and recommended drink options to guests to increase guest satisfaction.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Talked easily with patrons to build rapport and earn repeat business.
- Trained new bartenders on drink preparation and upselling techniques.
- Completed regular bar inventories
Retail Associate
UWM Panther Shop
Milwaukee, WI
11.2019 - 03.2020
- Mastered Point of Sale (POS) computer system
- Maintaining a filing/accountability system to keep track of daily shift responsibilities, cleanliness of the work area, inventory logs.
- Assisted customers in finding/ordering products either on the floor or through the store computer system.
- Sorted merchandise from racks and placed them in their correct location and recommended merchandise.
- Consistently use good customer relation skills to ensure guest satisfaction by creating conversation and making the customer feel at home.
Waitress/Hostess
Christianos Pizza
Green Lake, WI
11.2016 - 07.2020
- Completed closing duties by emptying trash safeguarding alcohol and polishing silverware.
- Helped to plan and execute parties for more than 10+ guests, including coordinating menus and preparing tables.
- Calculated charges, issued table checks and collected payments from customers.
- Received and welcomed the guests with due attention, greeted them with a smile
- Took customer food orders and served food orders in a timely and efficient manner
- Collaborate with other waitresses to maintain teamwork and orderliness.
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Made sure all of the counters, windows, tables, and floors were spotless at all times.
Busser
Norton's of Green Lake
Green Lake, WI
08.2014 - 10.2016
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths and highchairs.
- Restocked dining room with plates, glassware and utensils, maintaining adequate workstation supplies.
- Carried food, dishes, trays or silverware from kitchens or supply departments to serving counters.
Education
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
Milwaukee, WI05.2022
Master of Social Work - Social Work
University of Kentucky
Lexington, KYSkills
- Engaging personality
- Emotional Awareness
- Strong Communication
- Organized
- Problem Solving
- Leadership
- Critical Thinker
- Guest Relations
- Cash and credit transactions
- New Hire Training
- Able to work individually
- Salesmanship
Affiliations
- Study Abroad | Summer 2019
- COVID Temp Station Volunteer | March-May 2021
References
Rachel Nitz (920) 960-2788
Jacob Renner (920) 376-1020
Timeline
Retail Associate
UWM Panther Shop
11.2019 - 03.2020
Bartender
Adam’s Rib
06.2019 - Current
Waitress/Hostess
Christianos Pizza
11.2016 - 07.2020
Busser
Norton's of Green Lake
08.2014 - 10.2016
Bachelor of Science - Criminal Justice
University of Wisconsin - Milwaukee
Master of Social Work - Social Work
University of Kentucky