Grace Stormant
Jacksonville,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Winn Dixie
08.2023 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Cashier
Winn Dixie
04.2021 - 08.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bachelor of Arts - Sports Management
University of North Florida
Jacksonville, FL05.2027
High School Diploma -
FLVS/Bishop Kenny
Jacksonville, FL04.2023
Skills
- Complaint Resolution
- Paperwork Processing
- Data Collection
- Report Preparation
- Staff Education and Training
- Professional Telephone Demeanor
- Complaint Handling
- Critical Thinking
- Prioritization
Timeline
Customer Service Representative
Winn Dixie
08.2023 - Current
Cashier
Winn Dixie
04.2021 - 08.2023
Bachelor of Arts - Sports Management
University of North Florida
High School Diploma -
FLVS/Bishop Kenny
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