GRACE TAWWATER
AnywhereWorks
Happy Valley,OR
2
Languages
8
years of professional experience
Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Work History
Client Experience Associate
2 Years 10 Months- Scheduled appointments and captured incoming leads efficiently while fostering positive customer interactions
- Managed high-volume calls, ensuring timely responses and consistent service quality.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Analyzed customer feedback to identify service improvement opportunities and implement changes.
- Developed solutions for recurring issues, improving overall customer satisfaction ratings.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Consistently upheld high-quality standards across all tasks
- Maintained a high level of quality consistently through all work
- Collaborated with team members to streamline processes for enhanced customer support efficiency.
Daycare Worker
5 Months- Developed engaging lesson plans to foster cognitive and social development in children.
- Implemented positive behavior management techniques to enhance classroom environment and student interactions.
- Collaborated with parents to address children's needs and provide progress updates on development goals.
- Coordinated daily activities and schedules to ensure a structured learning environment for children.
- Organized enrichment programs that encouraged creativity, exploration, and physical activity among students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Pharmacy Technician
8 Months- Dispensed medications accurately, ensuring compliance with pharmacy laws and regulations.
- Assisted in training new technicians on pharmacy software and operational procedures.
- Collaborated with pharmacists to resolve medication discrepancies and provide patient consultations.
- Streamlined prescription processing workflows, enhancing overall efficiency of the pharmacy team.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Personal Caretaker
1 Year 8 Months- Provided compassionate personal care to client, ensuring comfort and safety in daily activities.
- Monitored client progress over time by documenting observations, incidents, and milestones in detailed records.
- Assisted with medication management, ensuring timely administration and adherence to prescribed routines.
- Reduced the risk of injuries by closely monitoring client's mobility and assisting with transfers.
- Maintained a clean and safe environment for client by performing light housekeeping duties.
- Demonstrated professionalism and reliability, consistently arriving punctually for scheduled shifts and maintaining clear communication with client and their family.
- Safeguarded client privacy by maintaining strict confidentiality regarding personal information and respecting boundaries within the home setting.
- Enhanced client well-being by providing timely and attentive personal care services.
- Assisted client with mobility, hygiene, and nutrition, enhancing overall quality of life.
Cashier
4 Months- Processed customer transactions accurately using POS systems.
- Assisted customers with product inquiries and recommendations.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout area.
- Enhanced customer satisfaction through efficient service and problem resolution.
- Collaborated with team members to improve store workflow efficiency.
- Monitored cash drawer balances, ensuring accuracy during shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Partial Associate's Degree
High School Diploma
Skills
Customer service
Customer interaction
Complex Problem-solving
Leadership
Client engagement
Service improvement
Customer empathy
Transaction management
Workplace safety
Leadership qualities
Relationship building
LANGUAGES
English Native
French Advanced
KEY ACHIEVEMENTS
High Call Volume Management: Handled over 100 calls daily, increasing efficiency by 15%., Appointment Scheduling Excellence: Scheduled 30+ appointments daily, enhancing client retention by 20%., Daycare Staffing Improvement: Reduced day care understaffing by 25% through effective childcare management., Prescription Accuracy Maintenance: Processed 100+ prescriptions daily with 99% accuracy rate.
Timeline
Client Experience Associate
AnywhereWorks
10.2023 - CurrentRead More
Daycare Worker
ChildCare Careers
11.2022 - 04.2023Read More
Pharmacy Technician
CVS Pharmacy
09.2021 - 05.2022Read More
Cashier
Ulta
11.2019 - 03.2020Read More
Personal Caretaker
Consumer Directed Services of Texas
09.2018 - 05.2020Read More
Royse City High School
High School Diploma
Read More
Texas A&M - Commerce
Partial Associate's Degree
Read More