Grace Thomas
Hampstead,NC
Summary
Motivated and energetic worker with experience in the food service industry. Possesses strong communication and problem-solving skills that thrive in team environments. Committed to delivering exceptional customer service and efficiency. Consistently maintains high standards of service and productivity.
Overview
7
7
years of professional experience
Work History
Server
Daddy Macs Beach Grille
10.2024 - 04.2025
- Provided attentive, friendly service in a high-volume dining environment
- Greeted guests promptly and explained daily specials and featured beverages to enhance guest experience
- Accurately took food and drink orders, ensuring special requests and dietary needs were communicated clearly to kitchen and bar staff
- Delivered beverages efficiently, maintaining proper presentation and timing
- Pre-bussed tables throughout service to maintain cleanliness and support quick table turnover
- Processed payments through POS system, handled cash and credit transactions, and closed out tabs with accuracy
- Maintained thorough knowledge of the menu to provide personalized recommendations
- Collaborated with fellow servers, hosts, food runners, and bussers to ensure smooth front-of-house operations during peak shifts
- Upheld high standards of cleanliness, hospitality, and guest satisfaction in a fast-paced setting
Head Server
Highwaters Sports Bar and Grill
05.2023 - 09.2024
- Managed high-volume service and ensured exceptional guest experiences
- Directed a team of servers to maintain smooth service
- Ran food, bussed tables, and promptly addressed guest needs
- Trained and mentored new servers on proper service protocols, menu knowledge, and customer service techniques
- Collaborated with kitchen staff and bartenders to ensure timely and accurate food and drink orders
- Handled customer complaints and feedback professionally, resolving issues to maintain positive guest relationships
- Maintained a clean and organized work area
Server, Barista, Caterer
Spoonfed Kitchen & Bakeshop
02.2021 - 10.2021
- Prepared and served a variety of beverages and coffee drinks, with attention to consistency in quality and presentation
- Expedited meals and drinks in a timely manner
- Provided friendly, attentive customer service in a fast-paced café environment
- Handled orders, payments, and special requests
- Managed food and beverage preparation for catering events, including large weddings and corporate functions
- Set up and broke down event spaces - arranged tables, decorations, and equipment to meet client specifications
- Delivered plated meals and buffet services efficiently and professionally during high-pressure, time-sensitive events
- Assisted with inventory management, restocking supplies, and ensured compliance with health code
- Handled multiple tasks during large events, including, but not limited to, passing appetizers, plating food, and prioritizing a clean space for event guests
Server
Hwy 55 Burgers, Shakes, and Fries
01.2018 - 04.2019
- Delivered personalized service, took orders and provided recommendations
- Expedited food and drinks while maintaining excellent customer service
- Provided detailed explanations of the menu
- Handled large parties and groups, managing multiple orders and requests efficiently
- Independently sat and bussed tables
- Processed payments, tips, and split bills with accuracy and efficiency
Education
High school diploma -
Topsail High School
Hampstead, NC2020
Skills
- Extensive knowledge of and experience in the food industry
- Efficient and friendly customer service
- Proactive and productive work ethic
- Effective communication and teamwork skills
- Proper prioritization and delegation of tasks
- POS system knowledge
- Food safety knowledge
Timeline
Server
Daddy Macs Beach Grille
10.2024 - 04.2025
Head Server
Highwaters Sports Bar and Grill
05.2023 - 09.2024
Server, Barista, Caterer
Spoonfed Kitchen & Bakeshop
02.2021 - 10.2021
Server
Hwy 55 Burgers, Shakes, and Fries
01.2018 - 04.2019
High school diploma -
Topsail High School
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