Microsoft Word
Years of job experience
Grace Versaw
Student
Lincoln,NE
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level business related position. Ready to help team achieve company goals.
Overview
6
6
2
2
years of post-secondary education
Work History
Bartender
Hy-Vee Market Grille
Lincoln, NE
10.2022 - Current
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed strict recipes and drink measurements to minimize product used.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Assisted with inventorying beverage stock and bar supplies.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Barista Trainer
Hy-Vee Starbucks
Lincoln, NE
07.2019 - Current
- Learned new drinks and procedures first, and instructed all team members on how to properly complete each.
- Trained new employees in groups and in one-on-one scenarios.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Handled cash and processed payments accurately to avoid errors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Food Preparer and Server
Dairy Joe's
Lincoln, NE
05.2017 - 06.2020
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Guaranteed customer satisfaction by quickly delivering orders.
- Followed food preparation and storage guidelines established by Health Department.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Lincoln High School
Lincoln, NE 08.2018 - 05.2021
Associate of Arts - Business
Southeast Community College Area
Lincoln, NE 08.2021 - Current
Skills
Changing beer kegs
Liquor, beer and wine knowledge
Responsible alcohol service
Dining room management
Handling difficult customers
Hospitality service expertise
Food running
Aloha POS
Cash register operation
Sales proficiency
Coffee expertise
Food preparation and safety
Point of sale operation
Friendly and outgoing
Cash Handling
Excellent memory
Software
Microsoft Excel
Interests
Working on Vehicles
Reading
Cooking
Timeline
Bartender
Hy-Vee Market Grille
10.2022 - Current
Associate of Arts - Business
Southeast Community College Area
08.2021 - Current
Barista Trainer
Hy-Vee Starbucks
07.2019 - Current
High School Diploma -
Lincoln High School
08.2018 - 05.2021
Food Preparer and Server
Dairy Joe's
05.2017 - 06.2020