Grace Volgmann
West Allis,WI
Summary
Organized Patient Service Representative with almost a year of experience in healthcare and working with 12+ different providers. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
1
1
year of professional experience
Work History
Patient Service Representative
Ascension
11.2022 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Call patients to reschedule, update demographics, or relay doctor messages
- Verified insurance eligibility and coverage for patients.
- Take incoming calls and create clear and detailed encounters for medical staff to refer to.
- Built and maintained excellent patient relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
High School Diploma -
Greenfield High School
Greenfield, MO06.2018
Skills
- Epic exprience
- Office Operations
- Health Information Access Management
- Recording Histories
- Interpreting Physician Orders
- Punctual and Hardworking
- Patient Care and Confidentiality
- Payment Collection
- Medical Services Administration
- HIPAA Compliance
- Patient Greeting
- Clerical Support
- Reminder Calls
Timeline
Patient Service Representative
Ascension
11.2022 - Current
High School Diploma -
Greenfield High School
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