Grace Wang-Lin
Glendora,CA
Overview
20
20
years of professional experience
1
1
Certification
Work History
Patient Access Representative
University of Southern California
Los Angeles, CA
04.2024 - Current
- Check out in-person and telehealth patients, schedule patients' next appropriate visit appointments according to the provider's depart instruction
- Provide patients proper referral information
- Work on Referral Management to send referrals to specialists ordered by doctors
- Reschedule patients' appointments according to providers' schedules
- Work with the physician coordinator to satisfy patients' needs
- Cover check-in process and collect patient copay and outstanding balance when needed
- I am able to finish tasks assigned by the supervisor in a timely manner under a busy working environment
Patient Care and Surgery Scheduler and Biller
Huang Ophthalmology Center
Arcadia, CA
06.2022 - 02.2024
- Check-in patients and perform proper ophthalmological tests according to the doctor's order from the last visit
- Work with the front desk, billing department, optical department with a variety of job duties including answering phone calls, insurance eligibility checking, surgery scheduling, pre-op order preparation, contact PCPs for pre-op, prescription refill, etc
- Authorization request from multi-IPAs/TAR within the time frame allowed
- Prescription prior authorizations request for not covered medication
- Optical department inventory control, profit and loss monitoring
- Send insurance claims to Medicare, commercial insurance companies, post payments to patients’ accounts, fix problem claims then send bills to patients according to EOBs
Front Desk / Office Assistant
Henry Wang MD, Inc.
Arcadia, CA
02.2012 - 05.2012
- Make calls to remind clients of their appointment and check-in patients
- Verify insurance eligibility before patients’ appointments
- Schedule CT Scan and MRI test with insurance corresponded facilities
- Schedule patients’ injections and home health facilities
- Monitor and verify injection profit and loss according to its true cost against insurance reimbursement rate
Office Administrator
El Sol Trading, Inc.
City of Industry, CA
08.2008 - 02.2012
- Human resources: such as medical insurance, worker’s comp, employee benefits, and legal issues
- Manage and direct office workflow
- Coordinate accounting department including A/P, A/R, Bank reconciliation, and financial statements
- Prepare Import / export documents, coordinate domestic and international cargo
- Remake S.O.P
- For each department in the company
Sales Associate
Washington Mutual Bank
Arcadia, CA
05.2007 - 01.2008
- Assist a loan consultant to process loan applications, prepare marketing materials and update policy daily
- Follow-up with underwriting dept, realtors, escrow officers, appraisal companies and customers to ensure all documents are completely collected and processed
- Ensure customer satisfaction surpass expectation
Customer Service Rep / Sales Rep
KCAL Insurance Agency
Hacienda Heights, CA
01.2005 - 01.2007
- Analyze and explain health plans to clients
- Contact insurance companies regarding benefits, claims, and policies in order to better assist clients
- Host monthly seminar to explain plan benefits for client’s new enrollments
Education
Business Administration
East Los Angeles College
Monterey Park, CASkills
- Multilingual
- MS Office
- SBT
- OMS
- Peachtree
- QuickBooks
- PowerChat
- RevUp
- Adobe Photoshop
- Leadership
- Team player
- Multitasking
Certification
- Pasadena City College, Extend learning Certificated in Medical Terminology, Coding, and Medical billing
- East Los Angeles College, Certificated in Accounting
Skillsandlanguages
English, Mandarin, Taiwanese, Cantonese, MS Office – Word, Excel, PowerPoint, Outlook, SBT, OMS, Peachtree, QuickBooks, PowerChat, RevUp, Adobe Photoshop, Manage office workflow to ensure smooth operation., Work as a team as well as work independently., Multitasking in a fast-paced working environment.
Timeline
Patient Access Representative
University of Southern California
04.2024 - Current
Patient Care and Surgery Scheduler and Biller
Huang Ophthalmology Center
06.2022 - 02.2024
Front Desk / Office Assistant
Henry Wang MD, Inc.
02.2012 - 05.2012
Office Administrator
El Sol Trading, Inc.
08.2008 - 02.2012
Sales Associate
Washington Mutual Bank
05.2007 - 01.2008
Customer Service Rep / Sales Rep
KCAL Insurance Agency
01.2005 - 01.2007
- Pasadena City College, Extend learning Certificated in Medical Terminology, Coding, and Medical billing
- East Los Angeles College, Certificated in Accounting
Business Administration
East Los Angeles College
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