Shakeera Johnson
Warrensburg,MO
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
WMMC
01.2023 - Current
- Engaged with patients to provide critical information.
- Facilitated communication between patients and various departments and staff.
- Providing excellent customer service by promptly answering patient inquiries.
- Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Delivered support to medical staff in completion of patient paperwork.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
Sales Associate
Marshall's
11.2021 - 01.2023
Sales Associate
Lowe's
11.2019 - 08.2021
- I gained sales experience and learning opportunities from the position and leadership skills given as I worked through different departments.
Education
Associate of Applied Science - Psychobiology
University of Central Missouri
Warrensburg, MO05.2024
Communication -
State Fair Community College
Sedalia, MO12.2020
Warrensburg High School
Warrensburg, MO05.2019
Skills
- Communication
- Working under pressure
- Able to select and obtain materials as well as understand them
- Common core
- Google Docs
- Multilingual
- Childcare
- Windows
- Adobe Photoshop
- Math
- Writing Skills
- Inventory control
- Adobe InDesign
- Customer service
- Typing
- Continuous improvement
- Graphic Design
- Adobe Illustrator
- Social Media Management
- Microsoft Office
- QuickBooks
- Manufacturing
- Database management
- Leadership
- Relationship Building
- Patient documentation
- Health Information Access Management
- Insurance Forms Processing
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- First Aid Certification
- CPR Certification
Awards
Varsity Choir
Projects
VOLUNTEERMATCH, Current, I am currently also working with volunteermatch which is a program helping those in all communities understand and prevent further climate change as well as global warming from happening.
Languages
English
Native or Bilingual
Korean
Professional Working
French
Full Professional
Timeline
Patient Access Representative
WMMC
01.2023 - Current
Sales Associate
Marshall's
11.2021 - 01.2023
Sales Associate
Lowe's
11.2019 - 08.2021
Associate of Applied Science - Psychobiology
University of Central Missouri
Communication -
State Fair Community College
Warrensburg High School
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