Grace Ward
Beaufort,SC
Summary
Proven track record of enhancing customer experiences and sales at Harley Davidson Inc, showcasing exceptional customer service and adeptness in cash handling. Cultivated strong relationships and improved team performance through effective coaching at Carolina Gymnastics Academy. Demonstrated ability to thrive in high-volume dining settings, leveraging strong work ethic and memory retention skills for operational excellence during my time at Copper Penny. I am looking forward to bringing positivity and ethic into my future work environment.
Overview
8
8
years of professional experience
Work History
Server
Copper Penny Restaurant
Wilmington, NC
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Coach
Carolina Gymnastics Academy
Wilmington, NC
10.2017 - 05.2021
- Enhanced team performance by developing and implementing effective coaching strategies.
- Developed strong relationships with players'' families to encourage support and involvement in their athletic growth.
- Boosted player confidence through personalized training sessions and continuous feedback.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
Retail Sales Associate
Harley Davidson Inc
Wilmington, NC
01.2016 - 05.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Utilized upselling techniques to promote additional products and increase sales.
Education
Associate Of Arts And Sciences -
Cape Fear Community College
Wilmington, NCHigh School Diploma -
New Hanover High School
Wilmington, NC2018
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Cleanliness standards
- High-volume dining
Timeline
Server
Copper Penny Restaurant
05.2021 - Current
Coach
Carolina Gymnastics Academy
10.2017 - 05.2021
Retail Sales Associate
Harley Davidson Inc
01.2016 - 05.2021
Associate Of Arts And Sciences -
Cape Fear Community College
High School Diploma -
New Hanover High School