Grace Welch
Glenview,IL
Summary
- Hospitality oriented individual with talent for navigating customer service challenges
- Promptly and accurately takes and makes drink orders
- Personable and engaging conversationalist
- Works comfortably in a face paced environment
- Assists in finding and booking bands for live music nights
Overview
5
5
years of professional experience
Work History
Waitress / Host / Busser / Food Runner
Hackney's On Harms
06.2020 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Bartender
Macushla Brewing Company
10.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
Wellness Associate
Sol + Luna Wellness
11.2023 - Current
- Assisted in inventory management to maintain adequate supply levels for spa treatments and retail products.
- Facilitated seamless check-in and check-out processes, optimizing the overall guest experience.
- Proactively communicated any schedule changes or cancellations with clients in a timely manner, minimizing potential conflicts or dissatisfaction.
- Maintained atmosphere of the space by being calm and friendly, while keeping everything clean and inviting.
- Promoted special offers and packages to increase revenue through upselling techniques.
Education
High School -
New Trier Township High School
Winnetka, IL05.2022
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
Timeline
Bartender
Macushla Brewing Company
10.2024 - Current
Wellness Associate
Sol + Luna Wellness
11.2023 - Current
Waitress / Host / Busser / Food Runner
Hackney's On Harms
06.2020 - Current
High School -
New Trier Township High School
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