Grace Westerhaus
Stillwater,MN
Summary
Motivated and personable hospitality professional with experience in fast-paced restaurant, marina, and golf course environments. Adept at managing guest experiences, leading teams, and maintaining operational efficiency under pressure. Proven ability to communicate effectively, solve problems, and create welcoming atmospheres that drive customer satisfaction. Currently pursuing a degree in Entrepreneurial Management with a strong commitment to service excellence and leadership growth.
Overview
5
5
years of professional experience
Work History
Head Hostess
Lake Elmo Inn Restaurant
Stillwater, MN
01.2023 - Current
- Managed guest reservations and coordinated efficient seating plans to ensure optimal dining flow.
- Led and trained a team of hostesses to uphold high service standards and maintain a welcoming atmosphere.
- Collaborated with management to address guest inquiries and resolve concerns promptly and professionally.
Gas Dock Attendant
Port of Sunnyside Marina
Stillwater, MN
06.2020 - Current
- Provided customer service by assisting boaters with fueling, transactions, and general inquiries.
- Ensured safety at the fuel dock by performing routine equipment checks and monitoring fuel inventory levels.
- Adhered to safety protocols and environmental regulations to maintain a secure and compliant work environment.
- Offered boaters assistance with directions, services, and support during boat launches.
Lead Banquet Server
Oak Glen Golf Course
Stillwater, MN
06.2020 - 08.2023
- Coordinated with kitchen and event staff to ensure seamless service and timely course delivery.
- Anticipated guest needs, and provided attentive, professional service throughout events.
- Maintained cleanliness and organization in serving areas, and followed health and safety standards.
Education
High School Diploma -
Hill-Murray High School
Maplewood, Minnesota05-2024
Some College (No Degree) - Entrepreneurial Management
University of Minnesota
Minneapolis, MinnesotaSkills
- Customer service
- Team leadership
- Time management
- Problem solving
- Service prioritization
- Interpersonal communication
Affiliations
Women in Business Club Member
- Engage in networking events, workshops, and panels to build business skills and connections
- Support fellow members through mentorship and advocacy for gender equality
- Assist in organizing events and promoting a collaborative, inclusive environment
Special Olympics Club Member
- Volunteer at athletic events such as soccer tournaments, flag football, and basketball games
- Support and coach athletes with special needs in a positive, inclusive environment
- Collaborate with members to plan events, raise awareness, and promote the Special Olympics mission
Coordinator of New Member Experience for Kappa Kappa Gamma
- Guide and support new members through onboarding, fostering a welcoming and inclusive chapter environment
- Plan and execute orientation events, workshops, and bonding activities to build sisterhood and engagement
- Communicate chapter values and expectations while promoting personal and academic development
Accomplishments
- Certificate of Academic Excellence
- Entrepreneurial Certificate Pathway Award
- Girls Soccer Varsity Letter and Captain Award
Timeline
Head Hostess
Lake Elmo Inn Restaurant
01.2023 - Current
Gas Dock Attendant
Port of Sunnyside Marina
06.2020 - Current
Lead Banquet Server
Oak Glen Golf Course
06.2020 - 08.2023
High School Diploma -
Hill-Murray High School
Some College (No Degree) - Entrepreneurial Management
University of Minnesota
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