Grace Whalen
Milan,IN
Summary
Committed/career focused, with a history of meeting company needs utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company. Strong worth ethic, and interpersonal skills.
Overview
6
6
years of professional experience
Work History
Director of Operations
Village Caregiving
Batesville, Indiana
07.2024 - Current
- Oversee daily operations to ensure high-quality caregiving services and improve client satisfaction.
- Assist in maintaining compliance with referral management protocols and guidelines.
- Implement systems for monitoring employee attendance, scheduling, and payroll.
- Contribute to team-driven initiatives to execute office goals.
Caregiver
Village Caregiving
Batesville, Indiana
04.2024 - 07.2024
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands.
Member Service Representative
Presidents FCU
Cleves, OH
10.2023 - 07.2024
- Managed customer conflicts and challenging situations by staying calm and developed strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported team members to drive growth and development.
Personal Banker
Civista Bank
Lawrenceburg, IN
06.2022 - 10.2023
- Greeted customers upon entering the bank and directed them to appropriate personnel or services.
- Responded promptly to customer emails, phone calls and requests for information.
- Developed relationships with customers by providing exceptional service in order to grow in more opportunities and advancement.
Customer Service Specialist Head Cashier
Home Depot
Harrison, OH
08.2019 - 06.2022
- Provided training to new employees on company policies and procedures.
- Ensured compliance with safety regulations while handling money.
- Communicated effectively with supervisors regarding any issues or concerns that arose during shifts.
Education
High School Diploma -
East Central High School
St. Leon, Indiana05-2020
Skills
- Teamwork and Collaboration
- Professionalism
- Work Prioritization
- Strategic planning
- Organizational structuring
- Conflict resolution
Accomplishments
- The Batesville, IN office was recognized for the 2025 Spirit of Compliance award.
Timeline
Director of Operations
Village Caregiving
07.2024 - Current
Caregiver
Village Caregiving
04.2024 - 07.2024
Member Service Representative
Presidents FCU
10.2023 - 07.2024
Personal Banker
Civista Bank
06.2022 - 10.2023
Customer Service Specialist Head Cashier
Home Depot
08.2019 - 06.2022
High School Diploma -
East Central High School