Grace Whittingham
Tuscaloosa,AL
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. Dedicated to working closely with employees to maximize productivity and optimize procedures.
Overview
14
14
years of professional experience
Work History
Manager & Licensed Life Insurance Agent
Globe Life And Accident Insurance Company
Tuscaloosa, AL
04.2024 - Current
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Developed and implemented strategies to increase agent satisfaction and loyalty.
- Organized special events such as conferences or training sessions for employees.
- Coached, mentored and trained team members in order to improve their job performance.
- Initiated new projects that resulted in increased productivity.
- Analyzed agent feedback data to develop action plans for improving services offered.
- Ensured compliance with applicable laws, regulations, industry standards.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures.
- Created training modules and documentation to train agents.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
Volunteer
Globe Life And Accident Insurance Company
Tuscaloosa, AL
01.2024 - 03.2024
- Followed directions from supervisors and completed tasks within appropriate timeframe.
- Offered support and assistance to agents.
- Organized and maintained instructive documentation.
- Provided assistance to staff in the daily operations of the organization.
- Assisted with data entry projects to update organizational databases.
- Developed new ideas to increase retention rates.
- Led group discussions about current issues related to driving initiative.
Licensed Realtor
Keller Williams
TUSCALOOSA, AL
03.2022 - 05.2023
- Licensed real estate agent.
- Member of the National Association of Realtors.
- Member of the Tuscaloosa Association of Realtors.
- Hosted open houses to generate property interest and network with potential clients.
- Analyzed market statistics to identify trends.
- Excellent in interpersonal, networking and communication skills.
Professional Organizer
Self Employed
Queens , NY
06.2010 - 01.2023
- Member of the National Association of Professional Organizers.
- Increased the efficiency and aesthetic of my clients offices, home offices, garages, kitchens and more by tailoring their spaces to their own personal needs, goals and tastes.
- Coached clients and worked with them to keep them on task.
- Coordinated and planned the meetings, calls and travel arrangements.
- Set up systems and with my clients to help facilitate a functional, peaceful and enjoyable way of life.
- Met project deadlines.
- Decluttered spaces.
- Facilitated the donation and disposal of excess belongings.
- Exercised exceptional use of interpersonal skills for both client and sale satisfaction.
Education
Early Childhood Education
Queensborough Community College of The City University of New York
Oakland Gardens, NYTheology
Community Bible Institute
Kings CountySkills
- Remote Conferencing and Communication
- Motivational speaking
- Microsoft, Excel and Powerpoint Ready
- Course Planning and Decision Making
- Coaching and Mentoring
- Development of Client Rapport
- Procedure Compliance
- Data Analysis
- Policy Interpretation
- Policies implementation
- Retention management
- Organizational Development
- Client Complaint Resolution
- Self Motivation
- Switchboard/Multi-Line Phone System Experience
- Meticulous Handling of Safety and Security Procedures
Additional Information
- Organizing Living and Home Office Spaces
- Giving Back to Underserved Communities
- Hosting Children's Events & Gardening
Timeline
Manager & Licensed Life Insurance Agent
Globe Life And Accident Insurance Company
04.2024 - Current
Volunteer
Globe Life And Accident Insurance Company
01.2024 - 03.2024
Licensed Realtor
Keller Williams
03.2022 - 05.2023
Professional Organizer
Self Employed
06.2010 - 01.2023
Early Childhood Education
Queensborough Community College of The City University of New York
Theology
Community Bible Institute
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