Grace Willhelm
Kettering,OH
Summary
Motivated Shift Supervisor enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with 7 years experience in restaurant operations and management. Resourceful in balancing customer, company and employee needs.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Supervisor/Certified Trainer
Frisch’s Big Boy
Kettering, OH
02.2018 - Current
- Assist in overseeing daily operations and fill in various positions when needed
- Sole person responsible for accurately training new drive thru staff to brand standards, assisting in their success
- Prioritize customer satisfaction and ensure efficient operations by effectively working alongside and communicating with crew members
Restaurant Manager
Frischs Big Boy
Kettering, OH
11.2022 - 08.2024
- Strategically curate and oversee employee schedules to ensure budget adherence
- Input and process purchase orders based on week-to-week projected sales and budgets
- Manage daily food preparation and storage in accordance with both company standards, and state and local health protocols.
- Assist in the recruiting, interviewing, and hiring process of potential candidates
- Resolve customer complaints in a professional manner to maintain positive relationships with guests
Sales Associate
Marshall’s
Columbus, OH
09.2020 - 01.2021
- Assist in processing incoming truck orders, ensuring that items are unpacked and placed in appropriate areas
- Accurately handle different methods of payment while processing orders and returns
- Assisted customers with product selection, sizing and styling
- Ensure a positive shopping experience for guests by maintaining an organized and clean sales floor and providing exceptional customer service
Education
High School Diploma -
Kettering Fairmont High School
Kettering, OH05.2020
Some College (No Degree) -
The Ohio State University, Max M. Fisher College of Business
Columbus, OHSkills
- Customer-Oriented
- Budget Control
- Staff Management
- Employee Training
- Sales Monitoring
- Staff Motivation
- Conflict resolution techniques
- Point of Sale (POS) system operation
Certification
- Servsafe: Food Protection Manager Certification
References
References available upon request.
Timeline
Restaurant Manager
Frischs Big Boy
11.2022 - 08.2024
Sales Associate
Marshall’s
09.2020 - 01.2021
Shift Supervisor/Certified Trainer
Frisch’s Big Boy
02.2018 - Current
High School Diploma -
Kettering Fairmont High School
Some College (No Degree) -
The Ohio State University, Max M. Fisher College of Business
- Servsafe: Food Protection Manager Certification
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