GRACE WILT
Richmond,VA
Summary
Highly motivated healthcare professional with experience in case management, community partnerships, health education, project management, and data analysis. Strong background in population and public health settings with demonstrable research in social determinants of health and health equity. Proven to be successful in working with interdisciplinary healthcare teams.
Overview
6
6
years of professional experience
Work History
Medical Case Manager
VCU Ryan White Programs
01.2022 - Current
- Collaborates with interdisciplinary healthcare team to increase referrals and develop treatment plans
- Provides patients with education and counseling related to HIV/AIDS and other STIs; transmission risks; HIV/AIDS literacy; sexual health literacy; and risk-reduction practices
- Monitors patients' health status, compliance with medical appointments, adherence to treatment plans, and recommendations from medical providers
- Provides referrals to support services such as pharmacy, mental health, and substance abuse services
- Participates in professional development opportunities focused on emerging trends and best practices in medical case management, ensuring the continuous improvement of services provided to patients
- Coordinates with service providers to secure coverage for necessary treatments, minimizing out-of-pocket expenses for patients
- Maintains detailed documentation on each case, ensuring accuracy and compliance with HIPAA regulations
- Serves as committee member on community housing partnership
- Enhances patient care by conducting comprehensive assessments and developing individualized care plans
- Maintains strong relationships with community resources to improve access to essential support services for patients in need
- Participates in quality improvement projects and analyzing data to identify areas for potential growth
Intern
VCU Health System, Division Of Community Health, Family Resource Center
01.2023 - 01.2023
- Conducted literature review on best practices of comparable programs
- Analyzed patient engagement data
- Analyzed and adjusted workflows to support expansion of Family Resource Center
- Collaborated with health system leadership and community partners
- Educated staff on Family Resource Center
- Provided recommendations for optimization of services offered
- Improved project outcomes by conducting thorough market research that informed strategic marketing decisions
Epic Superuser
VCU Health System, IT Department
01.2021 - 01.2022
- Provided knowledge and assistance to colleagues during the implementation of Epic EHR System
- Participated in readiness activities and training throughout implementation, go-live, and beyond
- Served as liaison between Enhanced Care Management Program and IT Department
- Achieved successful system go-live events by coordinating project tasks, managing resources, and addressing potential risks
- Increased staff proficiency with Epic systems through ongoing support
Community Health Worker
VCU Health System, Emergency Department & Family Medicine
01.2019 - 01.2022
- Established patients seen in the Emergency Department with follow up care to reduce future health care costs and manage chronic conditions
- Reduced number of visits for several super-utilizer patients of the ED
- Conducted needs assessments for patients and developed solutions to address their health barriers
- Assisted patients with applying for Medicaid, Health Insurance Marketplace, Medicare, and financial assistance programs
- Documented patient cases through multiple electronic health record systems (Epic, Cerner, & GE-IDX)
- Participated in a project serving to address housing insecurity by making direct referrals to shelters, respite care, and other community housing programs
- Helped individuals navigate complex healthcare system
- Worked directly with patient treatment teams and participated in care coordination procedures
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques
- Collaborated with external organizations to coordinate health and social services
- Supervised 15 student interns
- Trained new Community Health Workers on best practices, contributing to increased team efficiency and effectiveness in serving the community
Accountable Health Communities Intern
VCU Health System, Enhanced Care Management Program
01.2018 - 01.2019
- Worked on a federally sponsored research study serving to improve health outcomes through addressing social determinants of health among Medicare and Medicaid patients
- Collected patient data using a universal screening tool from the Centers for Medicare and Medicaid Services to identify social determinants of health
- Referred patients to appropriate community resources based on their needs
Education
Master of Science - Healthcare Administration
George Mason University
Fairfax, VA12.2023
Bachelor of Science - Health And Physical Education
Virginia Commonwealth University
Richmond, VA05.2019
Skills
- Community Outreach
- Project Management
- Patient Advocacy
- Cultural Competency
- Health Administration Support
- Data Analysis
- Problem-Solving
- Community Partnerships
Websites
Technology Skills
- Microsoft Office Suite
- Tableau
- Python
- Zoom
- CareWare
- SQL
- Electronic Health Record Systems
Timeline
Intern
VCU Health System, Division Of Community Health, Family Resource Center
01.2023 - 01.2023
Medical Case Manager
VCU Ryan White Programs
01.2022 - Current
Epic Superuser
VCU Health System, IT Department
01.2021 - 01.2022
Community Health Worker
VCU Health System, Emergency Department & Family Medicine
01.2019 - 01.2022
Accountable Health Communities Intern
VCU Health System, Enhanced Care Management Program
01.2018 - 01.2019
Master of Science - Healthcare Administration
George Mason University
Bachelor of Science - Health And Physical Education
Virginia Commonwealth University
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