Grace Wooten
Cottondale,AL
Summary
Highly-motivated Customer Service Representative with 7 years of Business office, Division, and CSC experience. With a strong desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alabama Power Company
Tuscaloosa, AL
01.2018 - Current
- Process walk-in, night depository, mail, and engineering payments
- Maintain and balance cash drawer
- Process connect and disconnect orders
- Accurately calculate charges on customers' account for Agency quote sheets
- Input timesheet data for CSRs and FSRs
- Support OCC by completing online request tickets
- Support CSC by taking customer calls during high call volume periods
- Crossed-trained on wfms and bill adjustments
Head Teller
Synovus Bank
Cottondale, AL
09.2013 - 12.2017
- Assisted in training new tellers on operational procedures, policies, and regulations.
- Balanced daily transactions to ensure accuracy of account information.
- Verified cash withdrawals and deposits.
- Identified customer needs and provided appropriate banking services.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
Education
High School Diploma -
Hamilton High School
Hamilton, AL05-2010
Skills
- Procficent using MS Word, Excel and Powerpoint
- Strong knowledge of CSS and Standards
- Excellent communicator
- Self starter
- Team player
- Inovah
- Oracle
- Estars
- Strong problem solving skills
- Itron/IEE
Timeline
Customer Service Representative
Alabama Power Company
01.2018 - Current
Head Teller
Synovus Bank
09.2013 - 12.2017
High School Diploma -
Hamilton High School
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