Grace Ann Spurza
Lutz
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Michaels
06.2022 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
Bachelor of Arts - Medical Humanities
Saint Leo University
Saint Leo, FL05-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
Timeline
Customer Service Representative
Michaels
06.2022 - Current
Bachelor of Arts - Medical Humanities
Saint Leo University
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