Graceanne Roderick
Kingman,AZ
Summary
Proven Server at Hacienda Del Lago, adept in cash handling and enhancing guest engagement through exceptional service quality. Demonstrated ability to train staff effectively, improving team performance. Skilled in multitasking and fostering a positive work environment, showcasing a strong work ethic and professional appearance. Achieved seamless collaboration during peak hours, elevating guest experiences.
Developed strong leadership and organizational abilities in fast-paced hospitality environment, looking to transition into new field. Skilled at team management and operational efficiency, with focus on delivering outstanding customer service. Ready to leverage versatile skills to contribute effectively in new professional setting.
Overview
7
7
years of professional experience
Work History
Server Manager
Hacienda Del Lago
03.2021 - 01.2024
- Trained servers on order management, food service quality and how to build rapport with guests.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Assistant
Glazer Hammond Law Firm
12.2018 - 12.2020
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Office Clerk Assistant
Mohave County Superior Court
01.2017 - 06.2018
Education
Bachelor of Education - Elementary Education
University of Arizona
Tucson, AZ05-2025
Skills
- Strong work ethic
- Cash handling
- Guest engagement
- Professional appearance
Languages
Spanish
Elementary
Timeline
Server Manager
Hacienda Del Lago
03.2021 - 01.2024
Assistant
Glazer Hammond Law Firm
12.2018 - 12.2020
Office Clerk Assistant
Mohave County Superior Court
01.2017 - 06.2018
Bachelor of Education - Elementary Education
University of Arizona
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