Summary
Overview
Work History
Education
Skills
Student In College
Timeline
Generic

Verne`e Maxine Stegman

Brook Park,Oh

Summary

Customer-focused Server Manager committed to offering best in fine-dining and family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and ever-increasing sales volume.

Motivated Server and Server Manager with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

24
24
years of professional experience

Work History

Server Manager

Buca Di Beppo
08.2023 - Current
  • Served as trainer for servers on order management and service quality.
  • Greeted guests before discussing special menu items.
  • Resolved guest complaints positively, offering tokens for loyalty.
  • Guided team of servers to achieve service and sales goals.
  • Executed daily checklists and relayed updates to staff.
  • Acted as liaison between servers and management for issue resolution.
  • Evaluated server performance and delivered constructive feedback.
  • Improved server configurations for enhanced reliability and efficiency.
  • Coached new hires through training to ensure quick productivity.
  • Instructed team members on restaurant procedures and performance tactics.
  • Managed multiple tables simultaneously while maintaining service quality.
  • Provided prompt service with focused attention to customer needs.
  • Utilized POS system for efficient order processing and billing management.
  • Worked collaboratively during peak hours for optimal guest experiences.
  • Built strong rapport with regular patrons.

Office Administrator – Customer Service

Counts Container
01.2013 - 08.2023
  • Created customer quotes and invoices.
  • Oversaw all customer service matters.
  • Managed accounts payable and receivable.
  • Reconciled AP/AR accounts along with banking.
  • Filed various taxes on time: CAT, sales, IFTA, NY Highway Use, IRP, PA Highway Use.
  • Handled worker comp claims and payroll reconciliations.
  • Administered the 401k program efficiently.
  • Processed payroll accruals accurately.
  • Facilitated new hire paperwork processing.
  • Handled phone inquiries and call transfers properly.
  • Scheduled outbound freight arrangements.
  • Organized incoming order production efficiently.
  • Inquire for additional responsibilities.

Server Manager

T.G.I. FRIDAY'S - Bar & Restaurant
01.2001 - 01.2006
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Maximized guest satisfaction by maintaining high-quality food presentation and ensuring prompt service.
  • Consistently met or exceeded sales goals through upselling techniques.
  • Bussed and reset tables to keep dining room and work areas clean.

Education

Some College (No Degree) - Registered Nursing

Akron Institute of Herzing University
Akron, Ohio

Business

Kent State University
Kent, Ohio

Skills

  • Operating system management
  • Team Training
  • Crew coordination
  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Cleanliness standards
  • Menu memorization
  • Food running
  • High volume dining
  • Table bussing
  • Suggestive selling
  • Point of sale operation
  • Allergy awareness

Student In College

The gap in my work history is due to going to college

Timeline

Server Manager

Buca Di Beppo
08.2023 - Current

Office Administrator – Customer Service

Counts Container
01.2013 - 08.2023

Server Manager

T.G.I. FRIDAY'S - Bar & Restaurant
01.2001 - 01.2006

Some College (No Degree) - Registered Nursing

Akron Institute of Herzing University

Business

Kent State University

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