Gracelyn Burns
Middletown
Summary
Demonstrates expertise in managing workflows with high accuracy and efficiency. Skilled in prioritizing tasks to meet tight deadlines without compromising quality. Proven ability to maintain meticulous attention to detail in all environments.
Overview
10
10
years of professional experience
Work History
Radiology Coordinator
Middletown Medical
Middletown
05.2021 - Current
- Coordinated patient scheduling for radiology procedures and consultations.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Facilitated communication among patients, physicians, and radiology staff to ensure seamless information flow.
- Ensured accurate documentation of patient records and imaging requests.
- Verified accuracy of patient records and imaging requests to support timely and effective testing.
- Assisted in maintaining compliance with regulatory standards and protocols.
- Streamlined workflows to improve operational efficiency in the department, enhancing overall service delivery.
- Collaborated with medical teams to optimize patient care delivery processes.
- Trained new staff on office procedures and patient interaction techniques.
Receptionist
Middletown Medical
Middletown
06.2016 - 05.2021
- Welcomed patients and visitors to create a friendly atmosphere at the medical facility.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments using electronic health record system for optimal patient flow.
- Processed patient registrations and verified insurance information accurately and promptly.
- Coordinated communication by relaying messages between medical staff and patients to ensure smooth operations.
- Processed payments and updated accounts accurately to maintain up-to-date financial records.
Education
Associate of Arts - Business Administration
Sussex County Community College
Newton, NJ08-2015
Skills
- Data entry
- Workflow optimization
- Process improvement
- Attention to detail
- Time management
- Effective communication
- Self-motivation
- Quick learner
Timeline
Radiology Coordinator
Middletown Medical
05.2021 - Current
Receptionist
Middletown Medical
06.2016 - 05.2021
Associate of Arts - Business Administration
Sussex County Community College