Gracelyn Downer
Dorchester,MA
Summary
Dynamic and reliable professional with a proven track record at Kisara, where I enhanced customer satisfaction and fostered positive relationships through exceptional service and strong multitasking abilities. Skilled in organization and critical thinking, I excel in roles requiring active listening and relationship building. My goal is to become a holistic therapist as I want to better people's lives through natural mental remedies. My experience spans serving, volunteering, and leading initiatives, demonstrating a commitment to excellence and community engagement.
Overview
10
10
years of professional experience
Work History
Server
Kisara
Easthampton, MA
12.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Volunteer
Suusi
Raleigh, NC
07.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
- Supported campers in realizing their full potential through guidance and encouragement in skill development sessions.
- Supported campers' personal growth by providing consistent emotional and social support.
- Encouraged creative expression among campers by setting up art and music workshops.
Extracurricular Activities
National Honors Society
Easthampton, MA
09.2020 - 05.2022
- Organized successful fundraising initiatives that generated additional revenue for school programs and extracurricular activities.
- Organized extracurricular activities to promote social interaction and team-building among students, enhancing their communication skills.
Volunteer
Free the Children
Easthampton, MA
09.2014 - 07.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Led group discussions and activities to meet different community needs.
- Approached issues proactively to best meet current and future community needs.
Education
Master of Arts - Psychology
University of Massachusetts Boston
Boston, MA05.2028
Associate of Arts - Psychology
Holyoke Community College
Holyoke, MA05.2024
Skills
- Critical Thinking
- Active Listening
- Reliability
- Data Gathering
- Encouragement and Motivation
- Organization
- Relationship Building
- Meditation Techniques
Timeline
Server
Kisara
12.2022 - 08.2024
Volunteer
Suusi
07.2022 - 08.2022
Extracurricular Activities
National Honors Society
09.2020 - 05.2022
Volunteer
Free the Children
09.2014 - 07.2018
Master of Arts - Psychology
University of Massachusetts Boston
Associate of Arts - Psychology
Holyoke Community College