Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Hi, I’m
Gracena Gray
Madison
Work Preference
Summary
Customer service professional dedicated to enhancing customer satisfaction and driving company success. Proven track record in managing high volumes of inbound calls while maintaining strong customer relationships. Proficient in CRM systems with exceptional active listening and multitasking skills.
Overview
30
years of professional experience
1
Certificate
Work History
Shon Henry State FarmHuntsville
Insurance Representative
12.2024 - Current
Job overview
- Guided clients in selecting optimal insurance policies tailored to individual needs.
- Clarified policy details and coverage options to improve customer comprehension.
- Informed clients about the significance of diverse insurance products and services.
- Recorded client interactions and transactions accurately for future reference.
- Calculated premiums, established payment methods, processed payments, and issued receipts.
The VeggieMadison
Lead Cashier, Manager, Line Cook
07.2022 - Current
Job overview
- Managed daily cash operations and ensured accurate cash handling processes.
- Supervised the cashier team to maintain high levels of customer service.
- Trained new cashiers on company policies and checkout procedures.
- Prepared high-quality ingredients for daily menu items.
- Maintained the cleanliness and organization of kitchen stations.
- Followed food safety guidelines for handling and storage.
Huntsville City SchoolsHuntsville
Art Educator
08.2005 - 11.2018
Job overview
- Developed engaging art curriculum for diverse student populations.
- Organized art exhibitions showcasing student artwork and achievements.
- Collaborated with teachers to integrate art across various subjects.
- Developed and implemented curricula for art classes in accordance with educational standards.
- Facilitated after-school programs designed for advanced study or recreational activities involving art.
Redstone MWR Armed Forces Reservation CenterHuntsville
Reservationist Specialist
10.1999 - 09.2004
Job overview
- Managed multiple line phone systems, handling customer inquiries and reservation requests daily.
- Coordinated worldwide reservations for TDY travelers at military bases using advanced booking systems.
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Processed payments and confirmed reservations promptly to enhance customer satisfaction.
Marriott HotelHuntsville
PBX Operator and Front Desk Clerk
05.1997 - 07.1999
Job overview
- Operated a multi-line phone system for efficient call management.
- Managed guest requests and reservations via direct phone communication.
- Greeted visitors to foster a welcoming atmosphere.
- Coordinated room assignments and managed reservations for incoming guests.
- Processed payments while ensuring accuracy in cash handling procedures.
- Collaborated with housekeeping to guarantee timely room readiness for arrivals.
Dr. Roy H McCray DDSHuntsville
Receptionist
05.1996 - 01.1998
Job overview
- Streamlined patient scheduling and appointment confirmations for operational efficiency.
- Ensured compliance with privacy regulations while maintaining patient records.
- Processed insurance claims and verified coverage details effectively.
- Facilitated check-in and check-out procedures to improve patient experience.
- Directed incoming calls to appropriate departments or personnel promptly.
Education
Alabama A&M UniversityHuntsville, AL, United States
Bachelor's degree from Art/Education
01.2004
University Overview
Syracuse University D'Aniello Institute for Veterans and Military FamiliesSyracuse, NY, United States
Technical or occupational certificate
University Overview
Skills
- Policy analysis and coverage explanation
- Customer service and support
- Premium calculation
- Project management
- Training and development
- Data entry
- Payment processing
- Scheduling appointments
- Team collaboration
Certification
P&C License - State of Alabama
Timeline
Insurance Representative
Shon Henry State Farm
12.2024 - Current
Lead Cashier, Manager, Line Cook
The Veggie
07.2022 - Current
Art Educator
Huntsville City Schools
08.2005 - 11.2018
Reservationist Specialist
Redstone MWR Armed Forces Reservation Center
10.1999 - 09.2004
PBX Operator and Front Desk Clerk
Marriott Hotel
05.1997 - 07.1999
Receptionist
Dr. Roy H McCray DDS
05.1996 - 01.1998
Alabama A&M University
Bachelor's degree from Art/Education
Syracuse University D'Aniello Institute for Veterans and Military Families
Technical or occupational certificate
Relevant Coursework Licenses Certifications
Relevant Coursework Licenses Certifications
Online training in PHR studies and certifications.References
References
- Jasmine Perry, 760-269-2310
- Lauren Young, 313-399-2821
- Rhonda Dennison, 256-679-3607
- Zara R Broadenax, 804-475-4683
Relevant Coursework Licenses Certifications
Relevant Coursework Licenses Certifications
Online training in PHR studies and certifications.