Gracey Coulter
Deary,ID
Summary
Dynamic leader with proven management and problem-solving skills honed at My Office Bar & Grill. Excelled in staff training and development, enhancing team performance and customer satisfaction. Expert in conflict de-escalation and point-of-sale operations, achieving operational excellence. Adaptability and a detail-oriented approach underpin my ability to exceed employer expectations.
Overview
5
5
years of professional experience
Work History
Manager & Bartender
My Office Bar & Grill
07.2021 - Current
- Managed and motivated employees to be productive and engaged in work.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
Part-time Assistant Manager
Big 5
11.2020 - 07.2021
- Handling customer complaints and returns
- Reconciling tills and bank deposits
- Store surveillance and loss prevention
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Sales Associate
Big 5 Sporting Goods
05.2019 - 08.2019
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Kinesiology
Washington State University
10.2024
Associate of Science -
University of Montana Western
05.2020
High school Graduate -
Moscow High school
06.2018
Skills
- Point-of-sale machine operation
- Active listening
- Detail oriented
- Management
- Problem solving
- Conflict de-escalation
- Willingness to learn
- Verbal and written communication
- Time Management
- Staff Training and Development
- Decision-Making
- Adaptability and Flexibility
Awards
- Dean’s List, University of Montana Western, 2018-2020
- Dean’s List, Washington State University, 2020-Present
- Distinguished Cougar Award, Washington State University, 2020-Present
- CPR & First Aid Certified
Timeline
Manager & Bartender
My Office Bar & Grill
07.2021 - Current
Part-time Assistant Manager
Big 5
11.2020 - 07.2021
Sales Associate
Big 5 Sporting Goods
05.2019 - 08.2019
Associate of Science -
University of Montana Western
High school Graduate -
Moscow High school
Kinesiology
Washington State University
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