Gracey Hall
Wickenburg ,IA
Summary
Responsible Barista Shift Manager with 3 years of hands-on experience supervising employees and overseeing day-to-day operations. Polished in handling customer complaints, conducting inventory and planning and setting up displays and promotional banners.
Overview
5
5
years of professional experience
Work History
Receptionist
Champion Physical Therapy
Wickenburg, AZ
04.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Handled assignments independently with good judgement and critical thinking skills.
- Routed incoming mail and messages to relevant personnel without delay.
- Organized, maintained and updated information in computer databases.
- Scheduled office meetings and client appointments for staff teams.
House Sitter
Doug Debusk
Prescott Valley, AZ
05.2021 - Current
- Collected, forwarded or signed for mail, packages, or home services.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Communicated with homeowner via phone or text.
- Identified needs and coordinated plans for travel and out-of-town functions.
Babysitter
Vanessa
Chino Valley, AZ
02.2021 - Current
- Prepared healthy, age-appropriate snacks and meals.
- Established and maintained safe play environment for children.
- Reassured children when upset providing emotional support and stability.
- Engaged with children on individual basis to build positive relationships.
- Communicated positively with children and guardians.
Barista Shift Lead
Overflow Coffee
Chino Valley, Az
09.2020 - Current
- Served consistent portions following recipes and control standards.
- Monitored customer feedback to improve barista performance and customer service.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Planned and executed promotions and special events in close collaboration with management.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Dental Hygiene Assistant
Pro Solutions Dental Group
Prescott, AZ
05.2023 - 04.2024
- Increased appointment efficiency by preparing treatment rooms and sterilizing instruments before each patient visit.
- Educated patients on proper oral hygiene techniques, leading to better home care routines and overall oral health improvement.
- Ensured a safe working environment by adhering to OSHA regulations regarding infection control protocols.
- Managed patient records diligently, updating charts and notes to accurately reflect treatments provided.
- Prepared procedure rooms and tray setups for hygienists and doctors before starting dental procedures.
- Aided in the diagnosis of periodontal disease through accurate recording of probing depths during clinical examinations.
- Prepared patient for x-rays and gathered x-ray films.
- Managed hygienist schedules with calendaring software to maintain steady patient flow.
- Improved patient satisfaction by providing thorough dental cleanings and oral health education.
Education
High School Diploma -
Chino Valleys High School
Chino Valley, AZ05.2023
Skills
- Reservation Coordination
- Calm and Pleasant Demeanor
- Hand-Crafted Drink Recipes
- Quality Control
- Worker Training
- Managing Deliveries
- Special Menu Planning
- Store Opening and Closing
- Barista Training
- Food and Beverage Service
- Customer Service
- Cash Register Counting
Timeline
Receptionist
Champion Physical Therapy
04.2024 - Current
Dental Hygiene Assistant
Pro Solutions Dental Group
05.2023 - 04.2024
House Sitter
Doug Debusk
05.2021 - Current
Babysitter
Vanessa
02.2021 - Current
Barista Shift Lead
Overflow Coffee
09.2020 - Current
High School Diploma -
Chino Valleys High School