Gracey Malmberg
CGH Medical Center
Iowa City,IA
1
Certification
5
years of professional experience
Detail-oriented hospitality professional with a commitment to exceptional customer service. Demonstrates strong teamwork and adaptability in dynamic environments. Manages multiple tasks efficiently, addresses customer inquiries effectively, and maintains organized workspaces. Delivers consistent results with a focus on customer satisfaction.
Work History
Server
3 Years 10 Months- Provided exceptional customer service by promptly addressing guest inquiries and concerns.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Trained new team members on menu offerings and service standards.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Developed rapport with regular customers, fostering loyalty and repeat business.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Certified Nursing Assistant
1 Year 11 Months- Provides emotional support, fostering positive relationships with patients and families.
- Maintains accurate patient records and documentation in compliance with health regulations.
- Collaborates with multidisciplinary teams to enhance patient care plans and outcomes.
- Trains new staff on best practices for patient care and facility protocols.
- Implements infection control measures, promoting a safe environment for patients and staff.
- Provides high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Checks patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintains a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Education
Associate of Science - Biology
Bachelor of Science - Human Physiology
Skills
Safe food handling
Cleanliness standards
Exceptional customer service
Patient care
High volume dining
Team collaboration
Cash handling
Strong work ethic
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
CGH Medical Center
09.2024 - CurrentRead More
Server
Palmyra Pub and Eatery
10.2021 - 08.2025Read More
University of Iowa
Bachelor of Science from Human Physiology
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Sauk Valley Community College
Associate of Science from Biology
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