Gracey McCrary
Summary
Dedicated with expertise in customer satisfaction and operational management. Strong interpersonal skills and working in a team environment. Proficient in technology related roles and navigating customer concerns with it. Committed to building strong customer relationships.
Overview
3
3
years of professional experience
Work History
Shift Manager
Starbucks
New Albany, Indiana
07.2024 - Current
- Supervised daily operations to meet company standards
- Managed inventory and maintained store equipment for operational efficiency
- Directed customer support and resolved inquiries to enhance satisfaction
- Developed strong relationships with customers through personalized service
Warehouse Supervisor/Front desk receptionist
TK Wholesale (ompany closed)
Corydon, Indiana
07.2023 - 07.2024
- Directed receiving of warehouse orders and services to ensure timely inventory management
- Communicated directly with customers via calls, social media platforms, and email to address inquiries and resolve issues
- Facilitated payment processing for customers
- Oversaw sales in store and online
- Managed company social media accounts to enhance brand engagement
Education
Associate of Applied Science (AAS) - Business Administration
Ivy Tech Community College of Indiana
Sellersburg, IN05-2028
High School Diploma -
South Central High School
Laconia, IN06-2024
Skills
- Inventory management
- Inventory tracking
- Project management
- Team collaboration
- Problem resolution
- Customer relationship management
- Customer engagement
- Customer satisfaction
- Effective communication
- Multitasking and organization
- Detail-oriented
Accomplishments
- South Central High School - Valedictorian
Timeline
Shift Manager
Starbucks
07.2024 - Current
Warehouse Supervisor/Front desk receptionist
TK Wholesale (ompany closed)
07.2023 - 07.2024
Associate of Applied Science (AAS) - Business Administration
Ivy Tech Community College of Indiana
High School Diploma -
South Central High School