Gracey Wright
Hickory,NC
Summary
Seasoned Guest Service Leader skilled in hospitality management and customer service. Experience includes overseeing guest services operations, resolving guest issues, and training staff on best practices for exceptional guest satisfaction. Strengths include strong communication skills, problem-solving abilities, and leadership qualities. Previous work has led to improved efficiency in operations and heightened levels of guest satisfaction.
Graduating high school with my Certified Nursing Assistant (CNA) credentials was one of my proudest achievements. The program allowed me to balance academics while gaining hands-on experience in healthcare, preparing me for a career dedicated to helping others. Now that I have my certification, I am eager to start working as a CNA. I want to use my skills to provide compassionate care to patients, learn from experienced healthcare professionals, and continue growing in a field I am passionate about. This opportunity would be a meaningful first step in my journey toward a fulfilling career in healthcare.
Overview
4
4
years of professional experience
Work History
Guest Service Leader
Lowe’s Foods
Hickory, NC
12.2023 - Current
- Greeted guests and responded to inquiries with a friendly, knowledgeable attitude.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests.
- Assisted customers in selecting merchandise based on individual needs and preferences.
To-Go Specialist
Lowe’s Foods
, NC
12.2023 - Current
- Prepared special orders according to customer requests while maintaining high standards of quality assurance.
- Verified accuracy of all orders before packing them into bags or containers for take-out.
- Processed payments for take-out orders using POS system or credit card machine accurately and efficiently.
- Stored prepared foods correctly in designated areas following established sanitation guidelines.
Retail Sales Associate
H&M Hennes & Mauritz
Hickory, NC
07.2023 - 11.2023
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
- Demonstrated knowledge of store products and services.
Server
#1 Fujis Japanese Steakhouse
Hudson, North Carolina
06.2022 - 07.2023
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
Team Member
Chick-fil-A
Hickory, NC
03.2021 - 11.2021
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Education
GED -
South Caldwell High School
Hudson, NC05-2023
Some College (No Degree) - Radiology
Catawba Valley Community College
Hickory, NCSkills
- Brand representation
- Exceptional communication
- Upselling strategies
- Complaint handling
- Strong leadership
- Payment processing
- Guest accommodations
Timeline
Guest Service Leader
Lowe’s Foods
12.2023 - Current
To-Go Specialist
Lowe’s Foods
12.2023 - Current
Retail Sales Associate
H&M Hennes & Mauritz
07.2023 - 11.2023
Server
#1 Fujis Japanese Steakhouse
06.2022 - 07.2023
Team Member
Chick-fil-A
03.2021 - 11.2021
GED -
South Caldwell High School
Some College (No Degree) - Radiology
Catawba Valley Community College