Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Reynolds

Menomonee Falls,WI

Summary

Passionate Guest Service Leader with strong background guiding team of service professionals delivering highest quality retail services to guests. Tactful team leader with proven track record in training and supervising team members for compliance with operating procedures. Gifted at coaching staff and personally resolving complex issues to deliver ideal guest experiences.

Overview

4
4
years of professional experience

Work History

Guest Service Leader

Kwik Trip
08.2022 - Current
  • Monitored staff performance and provided feedback and guidance.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Enhanced guest satisfaction by promptly addressing concerns and providing exceptional service.
  • Trained new staff members in customer service techniques and job responsibilities

Produce Clerk

Pick N Save
04.2021 - 08.2022
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Trained new employees to provide knowledge of proper produce handling and rotation procedures.
  • Contributed to the store''s commitment to environmental sustainability by implementing proper recycling practices for cardboard, plastic, and food waste within the produce department.
  • Prioritized helping customers over completing other routine tasks in store.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Cashier

Pizza Shuttle
09.2019 - 06.2020
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled cash with high accuracy and took care to check bills for fraud.

Education

No Degree - Marketing

UW-Milwaukee
Milwaukee, WI
06.2021

Skills

  • Problem-solving skills
  • Business Development
  • Customer Service Management
  • Teamwork and Collaboration
  • Brand representation
  • Complaint Handling
  • Flexible Schedule
  • Guest accommodations

Timeline

Guest Service Leader

Kwik Trip
08.2022 - Current

Produce Clerk

Pick N Save
04.2021 - 08.2022

Cashier

Pizza Shuttle
09.2019 - 06.2020

No Degree - Marketing

UW-Milwaukee

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Samuel Reynolds