Gracey Young
Spruce Pine,NC
Summary
Dynamic leader and problem-solver with a proven track record at City Drive-In, enhancing customer satisfaction and fostering a loyal customer base through exceptional service and staff training. Skilled in inventory management and conflict resolution, I excel in creating safe, welcoming environments, driving sales, and streamlining operations.
Overview
9
9
years of professional experience
Work History
Bar Manager
City Drive-In
Spruce Pine, NC
06.2018 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
Food Server
Mammie’s Kitchen
Bakersville, NC
04.2016 - 06.2018
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Education
Mitchell High School
Bakersville, NC05.2019
Skills
- Customer service
- Problem-solving
- Staff training
- Inventory management/control
- Health codes compliance
- Supply ordering
- Quality control
- Strategic planning
- Event coordination
- Cost control
Timeline
Bar Manager
City Drive-In
06.2018 - Current
Food Server
Mammie’s Kitchen
04.2016 - 06.2018
Mitchell High School