Graceyn Nesje
Summary
Dynamic professional with extensive experience in customer service and team leadership at The Tile Shop. Proven ability to enhance team performance through effective training and mentoring. Skilled in problem-solving and decision-making, consistently delivering exceptional service and fostering positive customer experiences. Committed to achieving goals and maintaining high standards in all tasks.
Overview
8
8
years of professional experience
Work History
Assistant Manager
The Tile Shop
06.2022 - Current
- Managed daily store operations, ensuring smooth workflow and adherence to company policies.
- Assisted in training and mentoring new staff, fostering a collaborative team environment.
- Provided exceptional customer service, resolving concerns promptly and professionally.
- Assisted customers in product selection, ensuring a positive shopping experience.
Server
Cowboy Jacks
06.2022 - 02.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Delivered high-quality customer service, ensuring satisfaction and repeat business.
- Maintained cleanliness and organization.
Direct Support Professional
Eon
04.2021 - 05.2022
- Provided support to individuals with disabilities, enhancing daily living skills and independence.
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Dishwasher/Cook
Restaurant
07.2020 - 06.2021
- Collaborated with kitchen staff to ensure timely availability of clean utensils and dishes.
- Prepared food orders to support waitstaff and other team members.
Family Nanny
Family Members
01.2018 - 01.2020
- Supervised and assisted with daily activities and routines for children to ensure safety and engagement.
Education
High School Diploma -
New Ulm High School
New Ulm, MN05-2022
Skills
- Team leadership
- Customer service
- Decision-making
- Problem solving
- Time management
- Goal setting
- Orientation and training
- Product sales
Timeline
Assistant Manager
The Tile Shop
06.2022 - Current
Server
Cowboy Jacks
06.2022 - 02.2023
Direct Support Professional
Eon
04.2021 - 05.2022
Dishwasher/Cook
Restaurant
07.2020 - 06.2021
Family Nanny
Family Members
01.2018 - 01.2020
High School Diploma -
New Ulm High School