Gracie-Ann Yates
Watseka,IL
Summary
Dedicated professional with a solid background in customer service and conflict management. Known for strong problem-solving abilities and attention to detail, successfully resolving issues and ensuring a safe, compliant environment.
Overview
2
2
years of post-secondary education
4
4
years of professional experience
Work History
Correctional Officer
Iroquois County Sheriffs department
Watseka, IL
04.2025 - Current
- Enforced institutional rules and regulations among inmates and staff.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Monitored inmate activities and maintained order within the facility.
- Managed conflict resolution among inmates to promote a safe environment.
- Conducted regular security checks to ensure safety and compliance.
- Employed de-escalation techniques, verbal commands, and physical and mechanical restraints to address unruly inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Maintained clear and open communications with facility areas to support safe operations.
Bank Teller
Iroquois Farmers State Bank
Watseka, IL
11.2023 - 04.2025
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Resolved customer issues promptly while maintaining professionalism.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Identified suspicious activity on account holders' accounts and reported any discrepancies to the supervisor immediately.
- Built and maintained client relationships through quality, personalized interactions.
- Delivered exceptional service to customers in person or over telephone.
Barista
ReCharge Coffee Co
Watseka, IL
08.2022 - 12.2023
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Provided exceptional customer service in a fast-paced cafe environment.
- Resolved customer inquiries and complaints with professionalism and care.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained cleanliness and organization of workstations and dining areas.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Education
Associate of Science - Criminal Justice
Kankakee Community College
Kankakee, IL 06.2024 - 07.2026
Skills
- Customer service
- Clear communication
- Attention to detail
- Customer relationship management
- Customer needs assessment
- Phone etiquette
- Conflict resolution
- Multitasking and organization
- Active listening
- Problem-solving
- Security protocols
- Patience and empathy
- Communication skills
Timeline
Correctional Officer
Iroquois County Sheriffs department
04.2025 - Current
Associate of Science - Criminal Justice
Kankakee Community College
06.2024 - 07.2026
Bank Teller
Iroquois Farmers State Bank
11.2023 - 04.2025
Barista
ReCharge Coffee Co
08.2022 - 12.2023