Gracie Bowen
Salt Lake City
Summary
Dedicated customer service representative known for exceptional problem-solving and conflict resolution skills. Successfully maintained accurate records while providing outstanding service and fostering strong customer relationships.
Overview
5
5
years of professional experience
Work History
CSR
Overhead garage door of Salt lake
Sandy
08.2025 - Current
- Responded to customer inquiries regarding garage door products and services.
- Assisted customers with scheduling service appointments and consultations.
- Processed customer orders and ensured accurate information entry.
- Handled customer complaints with effective communication and problem-solving skills.
- Provided information on warranty options and service plans for garage doors.
- Collaborated with technicians to coordinate efficient service delivery.
- Maintained customer records in the company database for accuracy.
- Educated customers on product features and maintenance tips for optimal performance.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Receptionist
Granite Mill and Fixture
West Valley City
10.2023 - 03.2025
- Greeted and assisted visitors with professionalism and courtesy.
- Managed multi-line phone system, directing calls to appropriate personnel.
- Organized and maintained front desk area for a welcoming atmosphere.
- Processed incoming and outgoing mail, ensuring timely distribution.
- Assisted with administrative tasks, including filing and data entry support.
- Coordinated office supplies inventory, placing orders as needed.
- Communicated effectively with team members to streamline operations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Store Associate
Glover Nursery
West Jordan
03.2023 - 06.2023
- Assisted customers with plant selection and care guidance.
- Maintained store displays to enhance product visibility and appeal.
- Operated point-of-sale system efficiently for customer transactions.
- Stocked shelves with plants, soil, and gardening supplies regularly.
- Educated customers on seasonal gardening trends and products.
- Provided excellent customer service to foster a welcoming shopping environment.
- Ensured the cleanliness and tidiness of the store.
- Demonstrated excellent customer service skills at all times.
- Provided cash register operations and handled customer payments.
Store Associate
In N Out Burger
West Valley City
04.2021 - 02.2023
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Processed customer transactions efficiently at a busy retail environment.
- Managed cash drawer and balanced at the end of each shift.
Education
High School Diploma -
Taylorsville Highschool
Taylorsville Utah06-2023
Skills
- Customer relationship management
- Problem solving
- Conflict resolution
- Customer service
- Payment processing
- Team collaboration
- Cash handling
- Effective communication
Timeline
CSR
Overhead garage door of Salt lake
08.2025 - Current
Receptionist
Granite Mill and Fixture
10.2023 - 03.2025
Store Associate
Glover Nursery
03.2023 - 06.2023
Store Associate
In N Out Burger
04.2021 - 02.2023
High School Diploma -
Taylorsville Highschool