Gracie Bruce
6866 Twin River Road,MO
Summary
Dynamic Account Representative with a proven track record, excelling in customer engagement and relationship management. Skilled in CRM software and account servicing, I enhanced client retention through effective communication and support, contributing to a seamless claims process and improved customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Account Representative
Shawn Crosswhite State Farm
St Louis, MO
02.2025 - Current
- Assisted in processing policy renewals, ensuring compliance with company standards.
- Developed rapport with clients, enhancing customer relations and retention rates.
- Supported marketing initiatives by coordinating promotional events and outreach efforts.
- Maintained detailed records of client interactions using CRM software for improved follow-up.
- Processed claims documentation, verifying accuracy to expedite resolution for clients.
- Collaborated with underwriting team to assess risks and determine appropriate coverage options.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
Assistant Lead Preschool Teacher
St.Philips Ecc
St Louis, MO
05.2023 - 02.2025
- Trained new staff on classroom management techniques and child development principles.
- Organized special events, enhancing community involvement and family engagement within daycare.
- Maintained compliance with health and safety regulations, ensuring optimal learning conditions for children.
- Supported daily operations by coordinating schedules and managing communication among team members.
- Assisted in training new staff on operational procedures and company policies to ensure compliance.
- Developed streamlined processes to enhance team efficiency and reduce turnaround time for tasks.
- Conducted regular quality checks to maintain high standards of service and client satisfaction.
- Fostered a positive and nurturing classroom environment conducive to optimal learning and growth.
- Promoted language development among students using interactive storytelling techniques.
- Aided in the planning and execution of field trips, reinforcing real-world connections to curriculum topics.
- Contributed to a safe and inclusive learning environment by closely monitoring student behavior and addressing concerns promptly.
- Scaffolded learning for diverse learners through differentiated instruction strategies and individualized support.
- Enhanced learning experiences by incorporating hands-on activities and creative projects.
Toddler Teacher
Wee Care Daycare
St Louis, MO
11.2022 - 05.2023
- Developed engaging lesson plans that fostered cognitive and social development in toddlers.
- Implemented daily routines, ensuring a safe and nurturing environment for all children.
- Facilitated age-appropriate activities promoting motor skills and creativity among students.
- Monitored and assessed children's progress, adapting strategies to meet individual needs.
- Collaborated with parents to discuss developmental milestones and address concerns effectively.
Sales Associate
Farm and Home
High Ridge, MO
05.2020 - 11.2022
- Assisted customers with product selection and inquiries to enhance shopping experience.
Customer Service Representative
Gapsch Carstar
St Louis, MO
06.2020 - 04.2021
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
- Managed a high volume of incoming calls and emails, consistently meeting or exceeding performance metrics for response time and resolution
- Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information
- Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
- Built rapport with customers through active listening, empathy, and personalized interactions
- Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
- Collaborated with cross-functional teams to escalate unresolved issues and ensure timely resolution for customers
Education
High School Diploma -
Northwest High School
Cedar Hill, MO05.2023
Skills
- Customer engagement
- CRM proficiency
- Customer relationship management
- Account management
- Processing payments
- Account servicing
- Point of sale operation
- Scheduling
Certification
Property and casualty insurance license
Timeline
Account Representative
Shawn Crosswhite State Farm
02.2025 - Current
Assistant Lead Preschool Teacher
St.Philips Ecc
05.2023 - 02.2025
Toddler Teacher
Wee Care Daycare
11.2022 - 05.2023
Customer Service Representative
Gapsch Carstar
06.2020 - 04.2021
Sales Associate
Farm and Home
05.2020 - 11.2022
High School Diploma -
Northwest High School