Gracie Davis

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Used POS system to accurately enter orders and process payments.
• Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
• Maintained regular and consistent attendance and punctuality.
• Contributed to high gross of store's sales.

Main Facility

• Greeting patrons with positive attitude.
• Checking in patrons to participate in recreational activities like basketball, swimming, and walking.
• Operating POS system to collect admissions, create memberships, schedule events, etc.
• Check out patrons at concession area with requested food or drink items.
• Prepare and cook food items.
• Maintain neat and clean environment to uphold positive perception of facility.
• Count sales from day and close register.

Sports Complex

• Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
• Maintained clean, organized workspace according to operational standards.
• Maintained high standards of customer service in high-volume, fast-paced operations.
• Used cash register to tender change and process cash and credit card payments with POS system.
• Responded to customer complaints to help resolve issues.
• Trained 10+ new employees and volunteers to operate cash register and properly prepare food.

Accomplishments

• Raised from Temp to Part-time within month of working.
• Went from working max of 19.5hrs/week to 29.5hr/week.
• Pay increase from $8/hr to $9/hr.
• Skilled at working independently and collaboratively in a team environment
• Worked effectively in fast-paced environments
• Passionate about learning and committed to continual improvement

• Kept server areas clean and stocked to increase efficiency while working tables.
• Used cash registers and credit card machines to cash out customers.
• Greeted new customers, discussed specials, and took drink orders.
• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Bussed and reset tables to keep dining room and work areas clean.
• Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
• Cultivated warm relationships with regular customers.

• Worked well with teammates and accepted coaching from management team.
• Trained new employees by demonstrating tasks and coaching during daily activities.
• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collect payments.
• Became familiar with products to answer questions and make suggestions.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Operated register to process payments and collect cash payment for order totals.
• Interacted with customers in order to ensure satisfactory experience.

Accomplishments

• Gained raise after month of working for company.
• Pay raise from $8/hr to $9/hr.
• Trained new team members on procedures, customer service, and sales techniques