Gracie Deer
Scottsdale,AZ
Summary
Experienced server and lead trainer proficient in creating engaging customer experiences and training staff for success. Strong background in conflict resolution and team management, ensuring high levels of satisfaction and operational excellence within diverse dining settings.
Overview
5
5
years of professional experience
Work History
Server
Jade Palace
Scottsdale, Arizona
04.2026 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Took and accurately processed food and beverage orders from guests.
- Resolved customer complaints promptly to enhance guest satisfaction.
- Maintained cleanliness and organization of dining area throughout service.
Lead Trainer/ Server
Ling And Louie's
08.2022 - 04.2026
- Improved customer satisfaction by promptly addressing needs and delivering personalized service.
- Developed strong connections with regular customers through personalized interactions, fostering loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Increased employee retention rates by providing ongoing support and mentorship to new hires during their onboarding process.
Lead Hostess
Jade Palace
05.2021 - 08.2022
- Improved customer experience by greeting and seating guests promptly upon arrival.
- Managed reservations and to-go orders by phone, addressing customer inquiries and providing accurate wait times.
- Responded to customer inquiries regarding hours, seating availability, and menu options.
Education
Associate of Business - Business Communications
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ12-2022
Skills
- POS system management
- Complaint resolution
- Customer Service
- Attention to Detail
- Team Management
- Team collaboration
- Active Listening
Timeline
Server
Jade Palace
04.2026 - Current
Lead Trainer/ Server
Ling And Louie's
08.2022 - 04.2026
Lead Hostess
Jade Palace
05.2021 - 08.2022
Associate of Business - Business Communications
Maricopa Community Colleges - Scottsdale Community College