Gracie Delk
Glasgow,KY
Summary
Detail-oriented and adaptable professional with 5+ years of experience in communication-heavy roles, seeking an editorial or content-focused position. Strong background in writing, editing, and documentation with a focus on clarity, tone, and audience engagement. Proven ability to manage information accurately, meet deadlines, and communicate effectively across diverse platforms.
Overview
6
6
years of professional experience
Work History
Mental Health Technician
Lifeskills
07.2025 - Current
- Monitored patient behavior and emotional well-being in accordance with treatment plans.
- Assisted in implementing therapeutic activities to promote social interaction and skill development.
- Documented patient progress and communicated changes to healthcare team effectively.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
Crisis Worker
Hopelink
06.2025 - Current
- Delivered immediate emotional support to individuals and families in crisis through multiple communication channels, including phone, text, and online chat.
- Utilized active listening skills and conducted safety assessments to connect individuals with suitable resources, including emergency medical services when necessary.
- Maintained accurate records of each interaction, ensuring all relevant information was documented comprehensively.
Customer Service Manager
Rubright Marinas
06.2020 - 09.2024
- Addressed and resolved customer complaints, ensuring a focus on sustaining customer satisfaction and loyalty.
- Maintained comprehensive records of customer service interactions and resolutions for documentation and analysis.
- Provided exemplary customer service, utilizing in-depth product knowledge to foster welcoming and engaging customer experiences.
- Educated customers on billing and payment processes, as well as support policies, enhancing their understanding and experience.
Residential Assistant
Spectrum Care Academy
02.2022 - 05.2023
- Monitored resident progress and documented updates, communicated critical observations to the house manager for informed oversight.
- Contributed to staff meetings with detailed resident progress reports and provided recommendations for operational improvements.
- Developed and implemented activities to promote social skill development and independence in clients, also facilitated support groups focused on mental health.
Education
Bachelor of Arts - Social Work
Western Kentucky University
Bowling Green, KYAssociate of Arts - Social Work
SKYCTC
12.2025
Diploma - undefined
Barren County High School-Bavel
05.2019
Skills
- Crisis Intervention
- Communication Skills
- Documentation and Record Keeping
- Administrative support
- Creative writing
- Content development
Timeline
Mental Health Technician
Lifeskills
07.2025 - Current
Crisis Worker
Hopelink
06.2025 - Current
Residential Assistant
Spectrum Care Academy
02.2022 - 05.2023
Customer Service Manager
Rubright Marinas
06.2020 - 09.2024
Diploma - undefined
Barren County High School-Bavel
Bachelor of Arts - Social Work
Western Kentucky University
Associate of Arts - Social Work
SKYCTC