Gracie Diaz
Victoria,TX
Summary
Nationally Certified Phlebotomy Tech ready to train and gain experience. Currently a Dynamic Assistant Manager with a proven track record at Dairy Queen, excelling in customer service and team leadership. Skilled in multi-tasking in a fast paced environment and known for reliability, and willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Dairy Queen
Victoria, TX
02.2020 - Current
- Manages inventory levels, ensuring timely replenishment of supplies to maintain service efficiency.
- Coordinates daily shift schedules to optimize staff coverage during peak hours and control daily labor.
- Supervises day-to-day operations to meet performance, quality and service expectations.
- Maintains a clean, safe, and organized store environment to enhance the customer experience.
- Develops strong working relationships with staff, fostering a positive work environment.
- Monitors cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversees daily cash reconciliations, ensuring accurate financial reporting.
- Improves customer satisfaction by addressing and resolving complaints promptly.
- Coaches new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Maintains compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Server
Venturas Tamales
Victoria, TX
02.2013 - 04.2019
- Demonstrated strong multitasking skills while managing multiple tables and maintaining a positive attitude.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
High School Diploma - Basics
Memorial High School
Victoria, TXCertificate - Phlebotomy
Victoria College
Victoria, TX12.2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Multitasking
- Professional and courteous
Certification
Texas Food Manager certificate 02/23/2023
Expires 5 years from effective date
Timeline
Assistant Manager
Dairy Queen
02.2020 - Current
Server
Venturas Tamales
02.2013 - 04.2019
High School Diploma - Basics
Memorial High School
Certificate - Phlebotomy
Victoria College