Grecia Mackie
Port Charlotte,FL
Summary
Motivated and detail-oriented Certified Pharmacy Technician with 2 years of experience in customer service and medication management. Proven ability to work efficiently in both in-person and remote settings, with a strong focus on accuracy and patient safety. Seeking to contribute expertise in a remote pharmacy technician role to enhance patient care and operational efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Rx Associate Customer Service Specialist
Abarca Health
12.2023 - Current
- Handled escalated calls from pharmacies and Doctors offices calmly, finding resolutions that satisfied both the company and the patient needs.
- Managed high call volume while maintaining a courteous and professional demeanor.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to pharmacies.
Outpatient Pharmacy Technician
Lee Health
06.2023 - 12.2023
- Educated patients on proper medication usage and storage, promoting safety and adherence to treatment plans.
- Assisted patients with insurance claims by verifying coverage details and resolving any discrepancies, leading to smoother transactions.
- Facilitated communication between healthcare providers and patients regarding prescriptions, clarifying instructions when necessary for optimal care.
- Enhanced patient satisfaction by accurately processing and filling prescription orders in a timely manner.
Inpatient Pharmacy Technician
Lee Health
07.2022 - 06.2023
- Enhanced patient care by accurately processing and dispensing medication orders in a timely manner.
- Ensured compliance with regulatory standards by adhering to protocols for controlled substances management.
- Precisely measured and combined ingredients to deliver scrupulous formulation on patient compound prescription orders.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
Education
Registered Pharmacy Technician (RphT) -
Pharmacy Technician Training Program
Lee HealthSkills
- Strong understanding of drug interactions and medication safety
- Excellent communication skills, both verbal and written
- Remote work experience with a focus on time management and self-motivation
- Detail-oriented with strong problem-solving abilities
Languages
Spanish
Native or Bilingual
Certification
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Timeline
Rx Associate Customer Service Specialist
Abarca Health
12.2023 - Current
Outpatient Pharmacy Technician
Lee Health
06.2023 - 12.2023
Inpatient Pharmacy Technician
Lee Health
07.2022 - 06.2023
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
Registered Pharmacy Technician (RphT) -
Pharmacy Technician Training Program
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