Gracie Horvat
Merrill,MI
Summary
Experienced clinical care coordinator who excels at relationship building. Knowledgeable in providing friendly, thorough customer service to patients. Skilled at problem solving and conflict resolution, and able to help encourage teamwork.
Overview
7
7
years of professional experience
Work History
Referral Coordinator
Urology Specialists of the Carolinas
Charlotte, NC
11.2024 - Current
- Resolved conflicts between referring physicians and receiving providers.
- Conducted outreach to community providers for referrals and resources.
- Monitored patient progress throughout the referral process.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Communicated regularly with patients regarding their care plans following a referral.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
- Answered questions and resolved concerns raised by both patients and specialists.
Clinical Care Coordinator
Meijer Specialty Pharmacy
Grand Rapids, Michigan
04.2023 - 10.2024
- Contacted insurance carriers to verify patients insurance benefits and requirements.
- Requested, tracked, and obtained pre-authorization from insurance carriers within time allotted for medical services.
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Answered incoming calls from Doctors and Pharmacy for patient coverage for each medication request.
- Improved patient outcomes by accurately processing prior authorization requests and collaborating with healthcare providers.
- Built strong relationships with healthcare providers to facilitate better understanding of patients' needs and optimize treatment plans accordingly.
- Accurately transacted purchases using computerized system and daily cash flow reports.
- Communicated with doctors' offices and medical clinics regarding medication dosage, refills and patient information.
- Delivered prompt, courteous service over busy multi-line phone system.
- Ensured patient privacy by recording HIPPA paperwork and abiding by regulations.
- Processed insurance claims and submitted orders for billing via computerized system.
- Recorded patient information in computerized software records for every transaction to ensure safety and health of customers.
- Recorded and inform doctor of patients' medical history.
Pharmacy Technician
Meijer
Alma, Michigan
09.2018 - 04.2023
- Resolved conflicts between referring physicians and receiving providers.
- Conducted outreach to community providers for referrals and resources.
- Monitored patient progress throughout the referral process.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Provided excellent customer service to both internal and external patients.
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Reviewed medical records to determine if additional services are needed prior to making a referral.
Education
High School Diploma -
Merrill High School
Merrill, MI05.2018
Some College -
Delta College
Bay City, MISkills
- Self-motivation
- Patient education
- Strong communication
- Organizational Skills
- Leadership
- Insurance verifying
- Google Drive and Microsoft Office proficient
- HIPAA Compliance
Timeline
Referral Coordinator
Urology Specialists of the Carolinas
11.2024 - Current
Clinical Care Coordinator
Meijer Specialty Pharmacy
04.2023 - 10.2024
Pharmacy Technician
Meijer
09.2018 - 04.2023
High School Diploma -
Merrill High School
Some College -
Delta College
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