Gracie Lemus
CVS/Caremark
San Antonio
1
Certification
33
years of professional experience
Detail-oriented Senior Certified Pharmacy Technician with expertise in clinical pharmacy support, claims resolution, and high-volume email management. Committed to optimizing workflows and enhancing patient outcomes through effective communication and collaboration. Highly motivated can work effectively and accurately review and rework sensitive documents.
Work History
Senior Certified Pharmacy Technician
4 Years- Collaborated with healthcare providers to resolve medication-related issues and improve patient outcomes.
- Utilized pharmacy management software for accurate prescription verification and record keeping.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Answered patients' questions and troubleshot prescription issues.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Handle high volume emails from all different areas.
Certified Pharmacy Technician
28 Years 8 Months- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Counted, measured, medications following standard procedures.
- Communicated directly with doctors offices via telephone, fax and email.
- Maintained a 100% on-time attendance record by proactively planning daily commutes.
Education
GED
Skills
Clinical Pharmacy Support
Claims Resolution
High-Volume Email Management
Leadership Support
Workflow Optimization
Proficient in Computer Skills
Word
Excel
Peoplesafe
Compass
RXclaim
High volume Inbound calls
and outbound calls
Efficient and Flexible to schedule changes
Ability to work independently as well as part of the team
Certification
Texas State Board of Pharmacy
License #106816
Timeline
Senior Certified Pharmacy Technician
CVS/Caremark
06.2022 - CurrentRead More
Certified Pharmacy Technician
CVS/Caremark
10.1993 - 06.2022Read More
San Antonio College
GED
Read More