Gracie Marines
Bastrop,TX
Summary
I am looking for the next chapter in a well-rounded company, bringing 30-plus years of progressive experience exercising discretion, good judgment, and sensitivity with all employees. Moreover, work closely with the HR management team to coordinate and implement strategic goals and objectives. Most importantly, I apply HIPPA, and confidentiality to employment matters. Act with professionalism as an example to others in compliance with policy and procedures, promoting a positive work environment. Furthermore, I communicate and work in a cross-culture environment, demonstrating a high level of organization and planning; and encouraging teamwork. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options, and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
37
37
years of professional experience
Work History
Patient Representative / Billing Office
City of Austin Public Health
03.2000 - 12.2022
- Scrub and Submit immunization claims to proper Health Plans
- Research, analyze, and summarize data reports
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Improved cash flow by streamlining the invoicing process and implementing a more efficient payment tracking system.
- Developed a comprehensive understanding of Medicaid Medicare/Advantage, and MCO billing practices and regulations to manage customer accounts effectively.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Trained new hires in company policies, standard operating procedures, and software systems related to accounts receivable functions, ensuring seamless integration into the team's operations.
- Used accounting software to reconcile accounts and track income.
- Decreased uncollectible debt by closely monitoring accounts and promptly identifying claim denials.
- Optimized workflow processes within the department, enhancing overall productivity levels among team members.
- Safeguarded documents of accounts receivable and payments to enable tracking history and maintain accurate records.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using eClinicalWorks.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Entered figures using the 10-key calculator to compute data quickly.
- Verified changes or data updates to patient records and checked insurance information at each appointment.
- Scheduled appointments for patients
- Obtained patient's insurance information and determined eligibility for benefits
- Collected and entered patient demographic and insurance data into computer database to establish patient medical records.
- Manage billing office procedures
- Cross-trained to cover cashier offices, front desk patient representative
- Work closely with health plan representatives
- Team coloration
- Substitute Leadership.
Frontline Supervisor
Austin Diagnostic Clinic
01.1986 - 01.1999
- Supervised10 team members
- Collaborated with Nursing, Physicians, Payroll and Human Resources
- Managed a professional workplace
- Exercised Teamwork and Cross-Train staff
- Quality-control
- Worked closely with patients, health plans and provide all around customer service.
Education
AAB in Business Management-Human Resource Management -
Eastern Gateway Community College
Ohio07.2025
Skills
- Microsoft Outlook
- Access
- Word
- Excel
- Power Point
- EMR- eClinicalWorks
- Excellent organization
- Time management
- Communication written and oral skills
- Office equipment
- AIMS-Accounting Software
References
- Isabel Hargrove, 512-972-5554, Supervisor
- Jesse Hernandez, 512-972-4421, Colleague
Languages
Spanish
Limited Working
Timeline
Patient Representative / Billing Office
City of Austin Public Health
03.2000 - 12.2022
Frontline Supervisor
Austin Diagnostic Clinic
01.1986 - 01.1999
AAB in Business Management-Human Resource Management -
Eastern Gateway Community College
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