Gracie Mims
Greenville,NC
Summary
Dynamic and adaptable with a proven track record at Olive Garden and East Coast Industrial Maintenance. Excelled in high-pressure environments, enhancing customer satisfaction and streamlining operations. Skilled in customer service and bookkeeping, demonstrating exceptional organizational skills, team collaboration, and caretaking. Achieved balanced budgets and spotless facility maintenance, contributing significantly to team success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Office Manager
East Coast Industrial Maintenance
Battleboro, NC
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
Host
Olive Garden
Rocky Mount, NC
02.2022 - 08.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Monitored seating area and checked restrooms regularly to keep spotless.
Education
Associate of Applied Science - Nursing
Pitt Community College
Winterville, NC06-2027
High School Diploma -
Nash Central High School
Rocky Mount, NC06-2023
Skills
- Customer service
- Organizational skills
- Data entry
- Billing
- Payroll processing
- Bookkeeping
- Team collaboration
- Multitasking proficiency
Certification
- Registered CNA 1
- CPR
- OSHA 10
Timeline
Office Manager
East Coast Industrial Maintenance
08.2023 - Current
Host
Olive Garden
02.2022 - 08.2023
Associate of Applied Science - Nursing
Pitt Community College
High School Diploma -
Nash Central High School