Gracie Mitchell
Bountiful,UT
Summary
Highly motivated professional with over seven years of experience in customer service, specializing in personalized customer support and acute medical education. Adept at employing client-centered strategies to drive impactful marketing outcomes.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server
El Matador
08.2024 - Current
- Provided individualized support to customers.
- In charge managing and running server designated section
- Multitasking jobs and responsibilities
- Set up and clean up
- Oversaw all payment processes.
- Coordinated private events to deliver outstanding service.
- Concentrated on optimizing service experiences for customers.
Home Health / Hospice Medical Aide
Visiting Angels
03.2020 - 05.2025
- Assisted clients with daily living activities, ensuring comfort and safety.
- Administered medications and monitored health conditions for timely interventions.
- Documented patient care observations and reported changes to healthcare professionals.
- Communicated effectively with families regarding client needs and care plans.
- Provided in home assistance for medications, personal care, showers, taking vitals, companionship, end of life care and basic CNA work.
Hospice Aide Instructor
Visiting Angels Home Care
03.2020 - 05.2025
- Guide and facilitate incoming caregivers through a 2 day/ 17hr training course, teaching them basic ADL’s and CNA work.
- Instructing in how to provide basic home health care.
- Facilitated discussions with management regarding student progress in class.
- Public speaking
- Ensuring the overview of class room
- Imputing student information and filing into caregiver portal.
Sales Manager
Body Perfect Tanning
11.2018 - 05.2019
- Open and Closed salon
- Managed clients and staff
- Oversaw and tallied inventory.
- Cleaning and maintenance
- Shipments and orders
- Designed engaging sales proposals.
- Facilitated positive interactions to boost customer loyalty.
- Conducted daily till management and completed bank transactions.
Education
Certification - CPR, CNA
DATC
KaysvilleCertification Of Medical Billing And Coding - Medical Health Sciences
BYU
Idaho 09.2022
High School Diploma -
Layton High School
Layton05.2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Safe food handling
- Food running
- Presentation and communication skills
- Quality control
- Guest relationship management
- Point of sale (POS) system operations
- History in CNA, BLS, CPR Certifications
- Multitasking
- High stress environment management
- Basic medical coding and computer skills such as excel, word, and spreadsheets
Certification
CPR
Food Handlers Permit
Timeline
Server
El Matador
08.2024 - Current
Home Health / Hospice Medical Aide
Visiting Angels
03.2020 - 05.2025
Hospice Aide Instructor
Visiting Angels Home Care
03.2020 - 05.2025
Sales Manager
Body Perfect Tanning
11.2018 - 05.2019
Certification - CPR, CNA
DATC
Certification Of Medical Billing And Coding - Medical Health Sciences
BYU
High School Diploma -
Layton High School